Atef Mahfoudhi

Maintaining a positive empathetic and professional attitude toward customers at all times . Responding promptly to customer inquiries, acknowledging and resolving customer complaints .
• keeping records of customer interaction, transaction and complaints in order to follow up until get resolved
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• Ensure Customer satisfaction and provide professional customer support .
• Communicating and coordinating with colleagues as necessary .
• Resolve customer complaint with needful action, follow the process and knowing every product to answer customer inquiries properly, processing with orders and requests .
• Take the ownership of any case to attend customer satisfaction .
• Give empathy, patient, keep always calm, gain customer trust

Respond to incoming calls, emails and other message from customers and give them the right answers and directions .
• Give accurate direction and support to team leaders to facilitate successful completion of organizationʼs targets and performance goals.
• Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance . Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results .
• Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.