Supervisor support engineer
KFH
Total years of experience :7 years, 3 Months
Supervisor technical support
Organization name: Kuwait Finance House (September2011-untill now)
A liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
- Analyzing and identifying problems,
- Formulation of hypotheses in relation to identified issues,
- Research and data collection,
- Interviewing client’s employees, stakeholders as well as team leader
- Preparing business proposals and presentations,
- Conducting workshops,
- Managing projects and programs, and
- To see that the client gets adequate assistance in implementing solutions.
- Personal and technical skills
Company Name: Infocenter (July 2007 - augest2011)
My Job responsibility working as support engineer and trainer in Kuwait’s Technical Support Center/Training Institute (Microsoft Gold Partner), delivering support on different Microsoft Technologies to various medium-large size enterprises including Solution Providers, Investment companies, Oil sector and Ministries. In addition to that, Implementing Projects with the support team to customers as (KFH, NBK, agility, Camp Arifjan -US Army)
Job description:
Manage access to resources, design Group Scope and OU.
Manage user and computer accounts using ADSIEit and NTDSUtil.
Manage the user, computer environment by using Group Policy.
Configure routing and remote access service.
Manage and monitor DHCP, Allocate IP addressing by using DHCP, Design DHCP scope
Resolve host names by using DNS.
Resolve network basic input / output system (Net BIOS) names by using WINS
Secure network traffic by using IPsec and certificates.
Manage and monitor network access.
Lead and Implemented a Windows Deployment Service (WDS) Project
Administered CA server
WSUS server
Company name: El-hoda computer systems (Egypt) (from 2005 - June 2007)
Installed software, patching, upgrading and maintenance of operating system
Installed, upgraded and maintenance of server hardware components as per requirement
Responsible for web services administration
Installed complex hardware and software and upgrades to ensure work is performed as per the company policy
Also responsible for supervision of backup and disaster recovery operations
Created and implemented recommendations to improve scalability and performance
Performed system startups and shutdowns