Head of People Technology
Luminus Education Group
Total years of experience :14 years, 10 Months
Driving collaboration and communication culture shift. By recommending adoptions strategies to key business systems
Ensuring that the work of People and Culture is supported by solid systems which are consistent with HR policies and organizational authority matrices
Partnering with HR professionals, business leaders, and external vendors to assess, design, and implement HR technology solutions.
Mapping key business processes and workflows to align with HR policies and organizational authority matrices, and reflect group-wide structures to ensure that systems and tools and consistent and compliant.
Assess, prioritize, and deliver a global portfolio of technology projects, keeping stakeholders appropriately informed along the way.
Ensure the highest standards of data protection and data security are employed and enforced to safeguard Luminus’ sensitive and confidential employee information, this includes developing and implementing relevant policies and SOPs
Responsible for engagement across all HR platforms and tools by conducting training, creating accessible user guides, developing superusers, monitoring engagement, and adapting approach
Maintaining up to date knowledge of policies and procedures within the HR team/Group and ensuring that the Human Capital Management system is compliant
Proactively drive the group teams to the adoption of new processes and working practices
Accountable for planning, full execution, and roll-out of the solution within the parameters as agreed with the Group Senior Management team and other internal stakeholders
Primary Point of Contact with Vendors
• Oversee IT field operations to ensure smooth functioning in the areas of user support, system administration, domain services, communication, and connectivity.
• Track upgrades and security backups of hardware and software systems.
• Address and resolve crisis situations, which may involve complex technical hardware/software problems.
• Offer guidance and support to field office IT staff in performing troubleshooting and maintenance tasks on the servers, PCs, and other devices.
• Supervise network configuration assessment and the implementation of hardware/software upgrades.
• Devise and implement back-up procedures in the field; enforce their proper application.
• Coordinate the planning and execution of technology projects and system implementations in the field in an organized and effective manner; establish project scopes, goals, timelines, resources, and deliverables that support business goals and tracking projects progress.
• Assist field office IT staff in planning and managing new office build outs and office moves.
• Develop IT budgets for field offices; negotiate competitive prices from suppliers to ensure cost effectiveness and value for money.
• Collaborate with field office IT staff on maintain up-to-date documentation of IT infrastructure and equipment in each field office.
• Conducted thorough assessments upon request of coordination teams or Logistics Coordinators.
• Planned overall field visit schedules; identified relevant changes based on operational needs.
• Bridged communications with the ICT Program manager in HQ to define and improve the policies related to her/his area of specialization by providing feedback based on his/her experiences.
• Offered recommendations for program as well as broader operational objectives, its implementation or improvement, according to MSF policies, guidelines, and procedures.
• Provided knowledgeable technical support to the Logistics Coordinators in her/his geographic area, when necessary, with help from the Technical Advisor located in the HQ.
• Informed the budget preparation process with the Logistical Coordinator to ensure the consideration of critical components.
• Evaluated implementation of the ensuing technical projects related to area of expertise; conducted annual analyses of the project components related to IT.
• Facilitated emergency operations in the assigned geographic area(s).
• Provided oversight and compliance checks on the implementation of ICT strategy and policies throughout the country offices in the region, which included Jordan, Iraq, Lebanon, Palestine, Syria, and Turkey.
• Collaborated with regional ICT staff to facilitate delivery of first-line ICT support and assist with planning, budgeting, and procurement as per NRC standards.
• Monitored and evaluated ICT resources, skills, and competence within the region; offered support and advice where and when needed.
• Compiled and disseminated ICT-related knowledge and learning within the region and at a global level.
• Implemented synergies and regional efficiencies to streamline ICT procurement, systems, and training.
• Participated in global ICT work streams/projects and the identification of global solutions.
• Contributed to the planning, design, and implementation of key activities and projects related to ICT.
• Ensured effective resource management in partnership with the Global Information Security Advisor and CIO.
Diploma Certificate in Computer Technology, basically it's a major combine electronic engineering and computer engineering at the same time.
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