Athsham قمر

Finance Manager/F&I Manager, Planet Ford, Spring, TX and Humble, TX 2013-2016
Managed up to $5M in monthly funding and achieved profit and revenue objectives for one of the nation’s Top Five Ford Dealerships in Volume through leadership in sales control (experience in B2B \[business to business\] sales and fleet sales), gross protection, profit and loss, budgeting, contract negotiations, financing, funds control, document management, salespeople training and development (200+ employees), and relationship building. Increased profit through upselling of opportunities such as credit insurance, vehicle service contracts, GAP coverage and maintenance plans. Ensured success by monitoring the sales team’s performance, providing progress reports, and completing end-of-the-month summaries to compare actual performance to monthly forecasts and objectives.

• Maintained 90+ customer satisfaction ratings (top 5% of national average) through customer interviews and exceptional funding skills with CITs.

• Delivered $2, 500+ PVR (Income Per Vehicle Retailed), among top 1% of finance managers nationwide, by developing relationships with financial institutions, mentoring staff and implementing procedures.

• Attained top producer and finance manager status nine times in a row by staying knowledgeable in the latest sales and finance techniques, analyzing data, and increasing efficiencies through procedure improvements.

• Cultivate a team philosophy that ensures optimization of production and profits due to developing a strong relationship between sales and F&I departments, and establishing incentives and bonuses.

Finance Director/F&I Manager, Chris Myers Nissan, Daphne, AL 2011-2013
Maximized profitability by financing customers from start to finish, including conducting professional value building of finance products, disclosing contracts, as well as managing a $3M budget and P&L.

• Increased the dealership’s PVR by $1, 700 due to successfully managing loan approvals, structuring and maximizing deals, and controlling contracts in transit.

• Improved productivity by 25% through staff training and best practice implementation.

• Established a new highly successful finance department, including hiring a special finance manager.

Responsible for closing all sale deals with utmost professionalism while maintaining Honda philosophy of creating a memorable shopping experience for its customers. Responsible for keeping customer satisfaction above required level by Honda International quality standards while retaining excellent and updated knowledge of Honda vehicles that involve new and state of the art technology and equipment. I have completed all marketing and sales training core courses at Honda International University.

I was responsible for meeting and exceeding aggressive sales goals and overall objectives. Success was measured by sales contacts per day and revenue generated. Through face-to-face contact, serviced existing clients, sold new programs, protected and increased existing accounts, and minimized decreases and cancellations.
Developed sales strategies prior to contacting designated markets, used a variety of visuals, including Internet layouts and other sales aids. Formulated client’s advertising recommendations, which were specifically designed to meet customer's needs and objectives.
I handled an aggressive schedule of daily sales contacts. Also, responsible for scheduling, organizing, and prioritizing work to meet both customer and company goals and deadlines.

Responsible for closing all sale deals with utmost professionalism while maintaining Honda philosophy of creating a memorable shopping experience for its customers. Responsible for keeping customer satisfaction above required level by Honda International quality standards while retaining excellent and updated knowledge of Honda vehicles that involve new and state of the art technology and equipment. I have completed all marketing and sales training core courses at Honda International University.

Responsible for meeting and exceeding sales quotas; maintaining customer relationships after the sale; managing a sales territory; marketing products and services; making sales calls and contacts with potential and existing customers. Also, created a customer base; providing service and individual attention to customers; keeping records of all interactions with customers, regardless of the outcome of a sale. Remained updated on product knowledge; looked for opportunities to consistently learn and train; developed creative sales techniques; grew existing account base; and educated customers through detailed explanations and/or demonstrations.

Responsible for 100% of store operations and retail sales. Duties included Hiring, motivating, training and scheduling store team; maintaining store appearance; effectively merchandising product; managing profitable levels of inventory and creating weekly status reports for the management team. Implemented company policies and procedures by communicating effectively. Also, demonstrated advanced leadership skills by setting and achieving yearly personal and store goals.