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Athul Prasad, Analyst – Chat Support

Athul Prasad

Analyst – Chat Support·eClerx Services Ltd.,

India

Master's degree, MCA

Work experience

Total years of experience: 1 years, 5 months

Analyst – Chat Support

January 2025 - May 2026

eClerx Services Ltd.,

Mumbai, India

January 2025 - May 2026

• Handling customer queries and service requests through live chat with accuracy and professionalism.
• Providing timely resolutions and updating case details as per defined process guidelines.
Company industry:
Financial Services

Education

Mar Athanasios College for Advanced Studies

July 2023

July 2023

Master's degree, MCA

India

Sahodaran Ayyappan Smaraka SNDP Yogam College

April 2021

April 2021

High school or equivalent, Computer application

India

Skills

BOOTSTRAP FRONT END FRAMEWORK
Intermediate
BOOTSTRAP FRONT END FRAMEWORK
Intermediate
ANGULAR WEB FRAMEWORK
Intermediate
ANGULAR WEB FRAMEWORK
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
CASCADING STYLE SHEETS CSS
Intermediate
CASCADING STYLE SHEETS CSS
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
HTML SCRIPTING
Intermediate
HTML SCRIPTING
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
MYSQL
Intermediate
MYSQL
Intermediate
PHP SCRIPTING LANGUAGE
Intermediate
PHP SCRIPTING LANGUAGE
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Languages

English

Beginner

Malayalam

Beginner

Training and Certifications

Certifications
DCA, Fire & Safety, Health
Internship in Python
ASP.NET
Front-End Application Using Angular