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Attia Naguib, Customer service

Attia Naguib

Customer service·Maersk line

Egypt

Bachelor's degree, commerce - accounting

Work experience

Total years of experience: 15 years, 1 months

Customer service

January 2017 - Present

Maersk line

Alexandria, Egypt

January 2017 - Present

Company industry:
Shipping
Job role:
Customer Service and Call Center

Sales representative

December 2015 - December 2016

MTS

Alexandria, Egypt

December 2015 - December 2016

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Sales representative

May 2013 - November 2015

Sadko-group

Alexandria, Egypt

May 2013 - November 2015

* Having a direct contact with customers and play a key role in customer satisfaction overall by answering questions and responding to their needs
*sale products to certain customers
* Handling customer's complaints in professional way with positive attitude and follow up their issues in order to get customer satisfaction
* Support the team work to reach corporation strategic plan and achieve goals.

* Building professional relations with customers.
* Quality control of maintenance.
* Analyzing targets and achievements.
Company industry:
Merchandising
Job role:
Sales

Customer service

June 2010 - April 2012

NSGB

Alexandria, Egypt

June 2010 - April 2012

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Alexandria university

May 2012

May 2012

Bachelor's degree, commerce - accounting

Egypt

GPA (percentage): 63%

GPA (percentage): 63%

• University: Faculty of commerce accounting department. • University degree: Bachelor of commerce. • Graduation date: July 2012. • Diploma in Financial Accounting and Auditing. * Courses and Certifications • Training in National Societe General Bank. • English Courses (Arab Academy For Science Technology & Maritime Transport) •Commercial Excel (Alexandria University). •UNESCO certification in ICDL.

Alexandria University

May 2012

May 2012

Bachelor's degree, commerce - accounting

Egypt

• Commercial Excel (Alexandria University) • UNESCO certification in ICDL.

Skills

Customer Service
Expert
Customer Service
Expert
Banking
Expert
Banking
Expert
Accounting
Expert
Accounting
Expert
Sales
Expert
Sales
Expert
Operation System
Expert
Operation System
Expert
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATABASE
Beginner
DATABASE
Beginner
EXCEL
Expert
EXCEL
Expert
KEYBOARDING
Expert
KEYBOARDING
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
MS OFFICE
Beginner
MS OFFICE
Beginner
POWERPOINT
Intermediate
POWERPOINT
Intermediate
WORD
Intermediate
WORD
Intermediate
Customer Service
Expert
Customer Service
Expert
Banking
Expert
Banking
Expert
Accounting
Expert
Accounting
Expert
Sales
Expert
Sales
Expert
Operation System
Expert
Operation System
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
customer service
National Societe General Bank.
Sep 2010

Hobbies and interests

• Fitness • Football