عاطف نورالدين

Leading Lincoln brand

 Managing Annual Targets (Units / GP)
 Ordering Product Mix for Region in relation with annual target
 Managed 2 Cities (Jeddah and Medina Monawarah), 4 Showrooms
 Managing sales force of 20 (3 Sales Supervisors, 12 Sales Consultants, and supporting functions), daily activities
 Managing Showroom Control KPIs
 Managing Customers Satisfaction Levels in coordination with CRM
 Acting as escalation point for customers’ complaints
 Managing various events (Vehicle launch, Motor shows, customers’ appreciation events) with coordination with Marketing and CRM.
 Applying Quality Systems (ISO - GM Difference - GM Standards)


Noteworthy Achievements:
 Achieved 2011 / 2012 GM Grandmasters Award for Sales Category
 Consistently overachieved Annual Targets (Units / GP)
 Achieved a steady annual sales growth rate across years
 Overachieved Customers’ Satisfaction Levels across years

Key Tasks:
 Managing Business Inventory and Purchasing
 Setting Up Monthly Targets and Regional Distribution
 Managing Regional Seals Manager (7)
 Monitoring Sales Performance, and sales force performance (58 salesman)
 Planning for Business Development (New Products, renovating facilities, new facilities,

Noteworthy Achievements:
 Expanded Business footprint across the kingdom
 Overachieving targets
 Adding new products
 Establishing a new brand (Passion De Mode) and launch it internationally

Key Tasks:
 Monthly Sales Units Target
 Monthly GP Target
 Managing Customer Transition from Sales to Service
 Handling Customer Complaints
 Ensuring Customer Satisfaction

Noteworthy Achievements:
 Managed to sell aging old stock units in record time (less than a year)
 Consistently overachieved monthly targets
 Achieved high level of VIP customers satisfaction

Key Tasks:
 To achieve monthly unit sales target (Land Rover - Range Rover - Jaguar)
 To achieve monthly GP target
Noteworthy Achievements:
 Consistently overachieved monthly target