Attia Diab

IT Manager Manager for Movenpick Hotel and Resort El Gouna

Assistant IT Manager
Movenpick Resort & Spa El Gouna, Egypt, El Gouna
Jul 2019-Present
- Administering and troubleshooting Windows Client (7, 8, 8.1, 10) and Server (2012,
2016, 2019) Operating Systems, including AD components, file servers permissions,
group objects, printer management and event log troubleshooting.
- Administrative tasks: Keep inventory and documentation updated, budget
recommendations.
- Operating and maintain LAN/WLAN network
- Fix and repair incidents and user requests using ticketing system.
- Monitor backup jobs - (Barracuda Cloud Backup Solution)
- Assist the IT director with projects and work to improve the technology
infrastructure.
- Analyzing troubleshooting and correcting network problems remotely and on-site.
- Support Hotel Systems (PMS Opera V5 -POS System(Micros 9700, Simphony II Cloud
Micros System- Material Control- Inhova(Door Lock System)-Accounting Sun System-
HITS Cloud HR System - SST HR and Payroll System)
- VMware vSphere administration, troubleshooting and maintenance.
- Veeam Backup and Replication administration, troubleshooting and maintenance.
- VMWARE ESXI 6.5 with Dell VRTX Servers.

- Administration of active directory, DNS and DHCP and related Windows administration
activities (Windows Server 2012)
- Backup administration for all the Company information systems to ensure proper data recovery
if needed, revise backup policies and recommend changes.
- Administration of file/print/scan services to make sure of data availability and protection, also to
provision for new system needs.
- Support, control and provision for the systems storage and needs to keep the system scalable.
- Administration of Symentec Antivirus and End Point Protection server.
- Administration of D-link DFL-860 E UTM Firewall.
- Administration of Security Camera System.

WiFi Project
*Assisting in WiFi infrastructure installation and the configuration of WiFi project for
covering all the hotel rooms using (Handlink Guest WiFi Solution) & D-Link wireless
devices

* Assisting users to identify and correct hardware and software problems.

* Assisting in the installation of hardware updates, upgrades or fixes.

* Participation in hardware/software rollout.

* Capable of installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.

* Remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.

* Installing and troubleshooting desktop PC operating systems (e.g. Windows XP/Vista/Win7), network client software, peripherals with software, drivers, and office applications such as Microsoft Office, etc.

* Install and maintain all end-user software and hardware.

* Basic TCP/IP Knowledge AD, DNS, DHCP, Group policy.

* Monitor the environment and escalate problems.

* Assist with projects relating to internal IT infrastructure and technical problems that may affect productivity on a server level.

* Be responsible for AD account administration and resetting passwords.

* Resolve IT related queries, directed via the help-desk, in a timely fashion.

IT Desktop Administrator & Instructor for (Cybersoft Institute & Training Center) (March, 2012 To Sep, 2012)

* Desktop administrator.

* Carry out complete IT systems support for all users from day-to-day problem resolution.

* Assist users with any technical problems they may encounter on a desktop level (software and hardware).

* Assisting users to identify and correct hardware and software problems.

* Capable of installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.

* Installing and managing new software.

* Instructor for basic network training (N+, Hardware Network Connections and internet connections)

• Technical Support. (PC Components) &Software Troubleshooting. ( May 2010 To January, 2011)

* Capable of installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.

* Installing and troubleshooting desktop PC operating systems (e.g. Windows XP/Vista/Win7), network client software, peripherals with software, drivers, and office applications such as Microsoft Office, etc.