Aurobii Biswas Mitra

Led US & India Shared Services team (50+ associates, 3 managers),
managing end-to-end ER casework and ensuring compliant, timely
resolution of complex cross-BU workplace issues.
Enhanced employee engagement and inclusion by driving 30-40% faster
issue resolution through virtual and in-person connects, shaping strategic
people solutions.
Led compliance and ER capability-building workshops, integrating
remediation plans into HRIS and leveraging ER trends and employee
feedback to drive strategic risk mitigation and foster ethical, consistent
people practices across cross-functional teams and for people managers.
Drove innovation and automation programs across Talent Development
teams, scaling Gen AI BOT solutions to save 7, 500+ hours annually
(~$250K, 4+ FTE), with a projected pipeline targeting 10-12 FTE efficiency
gains (~$500K).
Collaborated with program and tech teams to implement scalable,
standardized employee-impacting initiatives aligned with business and
compliance goals.
Owned ER dashboards and leadership reporting, resolving high-risk issues
swiftly while enabling Voice of Employee sessions, awareness campaigns,
and strategy rollouts across US & India.

Spearheaded cross-BU PMO team, leading end-to-end project planning,
resource mapping, operational structuring, and centralized knowledge
management aligned with compliance standards.
Designed and implemented cross-BU compliance frameworks and quality
review mechanisms, reducing audit flags by 30-40%, while driving KPI
alignment, SLA governance, and operational readiness through tailored
SOPs and cross-training plans.
Led 5+ compliance and transformation projects transformation projects
with a strong ER lens—integrating risk signals from employee data and
engagement reports to preemptively address conflict and dissatisfaction.
Partnered with global service delivery leaders to launch HR tools and
technologies (using BI, Data Engineering, SharePoint sites etc.) to manage
escalations, and ensure compliant deployment across India and the US.
Trained HR teams on sensitive communication, conflict de-escalation, and
employee advisory enhancing governance awareness.

Coordinated HR audits and integrated voice-of-employee data on a quarterly and yearly basis into learning and development programs,
improving psychological safety and engagement.
Collaborated with BI and Automation teams to report employee experience metrics and peak load forecasts, provide ER trend insights
to leadership proactively plan workforce interventions strategy and resource mapping/re-mapping.
Reduced HR-related grievance escalations by enhancing internal SOPs, complaint routing mechanisms, and regional alignment on
escalation protocols.
Drove Automation/Kaizen/Lean initiative for the service lines with an objective to eliminate manual efforts and seamless customer
experience, implementing process enhancements that resulted in a 2 FTE (2300+ hours/year) efficiency gain.
Integrated compliance elements into employee well-being and engagement initiatives for 200+ staff, promoting a positive work
environment while maintaining policy alignment.

Aligned team members to overall business goals through frequent touch points like team meetings and focus groups.
Mapped customers requirements and rendering effective solutions in line with the guidelines specified by the customers and firm
compliance standards.
Served as the ER liaison for 15+ countries(US, India, UK, Nordics, EMEA and APAC), managing compliance alignment and employee
relations during training, onboarding, and transitions.
Worked on cross-regional grievance redressal systems and collaborated with HRBPs for sensitive issue handling, LMS policy audits, and
closure frameworks.
Co-created ER manager playbooks covering investigations, disengagement risks, and regulatory changes, while partnering with Tech
teams to resolve cross-regional conflicts through standardized FAQs and compliance communications.
Conceptualize plans for bi-monthly compliance data reviews for LMS usage and policy adherence and deliver strategic insights to global
HRBPs, business heads, and stakeholders.
Led a global team with focus on ER and compliance-driven process improvement, risk mitigation, aligning execution with compliance
protocols and talent capability development across HR operations.
Responsible to drive process efficiencies and business process improvements to make it effortless for our associates and stakeholders.
Successfully conducted onsite transition in Sweden managing stakeholder engagement (for IKEA), knowledge transfer, enhancing
employee engagement strategies in adherence to organizational change protocols.

Worked as an HRBP and involved in resolving a wide range of employee queries related to payroll, benefits, leave, immigration, policies,
and EAP by partnering with cross-functional teams to ensure accurate, compliant, and timely issue resolution.
Managed stakeholders and their expectations, ensuring compliance with SLA levels and quality norms, thereby achieving client
satisfaction and business goals.
Managed end-to-end employee lifecycle transactions—including hires, separations, and job data changes (using Enate and PeopleSoft),
ensuring data integrity and compliance with internal HR policies .
Leveraged HR data analytics to identify ER trends, optimize resource deployment, and improve engagement while ensuring HR policies
remain aligned with evolving business and compliance needs.

Represented the Eastern Zone in a PAN India revenue model, consistently achieving monthly and quarterly sales targets through strategic
regional planning and execution
Led CRM operations, ensuring SLA compliance and quality standards, while improving client satisfaction through proactive feedback
tracking and service optimization