Module Lead / Sr. IT Analyst
NCR COrporation India Pvt Ltd
Total years of experience :17 years, 5 Months
• Working with US team in setting new Infrastructure for Customers Application and Support
• Provide Level 2 & 3 Support to NCR Customers & Applications
• Projects Planning and Implementations
• Systems Uptime Improvement
• ATM Security Implementation and Support
• Software Distribution by using various software
• Services Customer Onboarding
• Business & Customer Sustaining
• PCI, SSAE-16, Safe-Harbor Annual Audits
• As Team we are participated very aggressively to meet the target dates for total EPM Solution implementation
• Participating in windows 7 solution implementation
• Architecture Design created for various Applications
• Design Documentation creation and implementation
• Various Internal and External Trainings Completed to be Up to Date
• Yellow Belt Certification Completed
• PMP Training Completed
• ITIL Certification Completed
• Supporting Platinum Application and successfully achieved very high level committed SLA
• 100 % Supporting and Interacting with United States customers and Application
• Understand end user requirements, processes and procedures for designing reports.
• Coordinate with customers to get feedback on reports and finalize the same.
• Design Functional Database based on clear understanding of Business requirements.
• Coordinate with Database Administrator for performing any updates to the Functional database.
• Providing inputs to Sr. Manager - Application Services for Application Implementation/Integration Project
• Nagios Monitoring
• MacAfee Solidcore
• CA Client Auto (ITCM)
• CA Control Minder
• Contribute to reducing Time to Onboard Customers on standard offers (end to end for Incident Management.
• Participated in Services IT tiered governance model.
• Platinum Application DR Test every year
• Strengthen relationship and with regional Managed Services business leaders and strengthen understanding of the Managed Services business
• ITS Support processes
• ENDPOINT Project for remote OS Upgrade & ATM’s Security
• Worked Onsite for one month in Atlanta/Duluth United states NCR Office with Higher management and business people
• Attended CA World 2014 in Los Vegas
• Remote Win 7 Upgrade of ATM’s
• Remote support of customer ATM’s
• Customer devices security
• SharePoint Administration
• Active Directory
• Using Remedy for Incident Monitoring.
Project Delivered & Ongoing Support:-
• SIM (Software Integrity Management) :- To save ATM’s from Un-authorized code executions and run only authorized/white listed programs. Anything unauthorized or wrong doing will be blocked.
• GCSM (Global Customer Software Management):- For Customers remote software delivery and troubleshooting. Through this project we are full-filling customers new software’s requirement and patches updates.
• ICR (India Cash Reconciliation)
• EPM (END POINT MANAGEMENT) :- This is ongoing project to updates customers device worldwide from WINXP to WIN7 and remote support of customers endpoint.
• SIM MOF ( SIM Implementation for India Ministry of Finance)
North Shore Technologies Pvt. Ltd
Position Title: System Administrator
Specialization: Windows System Administration
Industry: IT-Enabled Services
Duration: OCT 2008 - March 2012
✓ Providing resolution to US based customers for Windows based servers and client troubleshooting, Providing Saperion Support, Windows Server Monitoring and troubleshooting.
• Worked on windows 2003 and 2008 Server installation and maintenance
• Domain Implementation and administration on windows 2008 server
• Managing Users & Group, Profile & file system
• Responsible for Setting up Test and production servers for various projects on windows platform
• Handsome experience to setup the client environment on windows XP
• Responsible for day to day troubleshooting on windows based issues
• Server Image backup in windows 2008
• Experience in using LTO 3 Tapes and backup of servers using Symantec backup exec 2010
• Anti Virus Server and client Administration
• Implemented virtual machine concept on windows 2003 platform using VMware
• Responsible for Microsoft Exchange server installation and administration
• Responsible for creation of O.U. (organization unit), Child domain, Forest, Tree domains
• Configured local area Networking (LAN) and responsible for troubleshooting & IP configuration
• Experience in installation and setup of lotus domino client
• Outlook configuration on pop3 & exchange server
• Installed and configuration of SharePoint server for various projects
• Created Raid 5 server and responsible for raid related troubleshooting
• Installed and configured VSS and TFS database for configuration management related needs of the projects
• Responsible for installation of visual studio 2003, 2005 and 2008 on project machines
• Responsible for installation of SQL Server 2003, 2005 and 2008 on project machines
• Firewall Configuration & Administration
• Saperion Administration for client called IFF
• Exchange Migration from 2007 to 2010, server, users mailbox migration
• TFS Installation and configuration
• SCCOM (System center configuration Manager)
• Am been the part of various Quality Audits.
• Achieve customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations.
(3) Employment History
Keen and Able Computers Pvt Ltd.
(For Onsite support Of Tech Mahindra and Bhel)
Position Title: Level 1 support (technical support engineer)
Specialization: Technical & Helpdesk Customer/Client Support
Industry: IT-Enabled Services
Duration: Sep 2006 - Sep 2008
• Responsible for Setting up Test and production servers for various projects on windows platform
• Handsome experience to setup the client environment on windows XP
• Responsible for day to day troubleshooting on windows based issues
• Installation of Microsoft office 2000 and 2003
• Configuration and troubleshooting of MS outlook related issues
• Responsible for setting up machines for project related needs
• Core member of the Team which was responsible for setting up the network infrastructure of the company from the scratch
• Installed and configured linux operating system on various machines
• Administration of squid and Email server on RHEL 5 at BHEL
* Bachelor's from Purvanchal University (B.A)
* Passed 12th in 2004 from U.P. Board