Avi Nyambura

• Maintains high standards of cleanliness and hygiene in residential and guest environments,
following
• health and safety protocols comparable to healthcare settings

• Managed front desk operations including client check-in/check-out, appointment scheduling, and daily administrative
tasks
• Oversaw product inventory management and retail sales, maintaining stock levels and reducing shrinkage
• Advised clients on suitable hair and beauty products, achieving consistent upselling targets
• Maintained attractive product displays to enhance client experience and drive impulse purchases
• Delivered high-standard guest relations, ensuring customer satisfaction scores remained consistently positive
• Handled cash transactions and POS systems accurately with zero discrepancy record

• Served as the first point of contact for all clients and visitors, creating a consistently professional
and welcoming environment
• Managed full appointment scheduling and calendar coordination, ensuring efficient use of staff
time and minimal client wait times
• Handled all incoming calls, emails and walk-in enquiries, directing them appropriately and
responding with professionalism
• Maintained accurate client records and confidential administrative files with meticulous
attention to detail
• Processed all cash and card transactions via POS systems with a zero-discrepancy record across
the full period
• Managed product inventory and office supplies — monitoring stock levels, placing orders and
reducing wastage
• Supported management with daily administrative tasks, reporting and operational coordination
• Advised clients on available products and services, consistently meeting upselling targets through
attentive consultation

• Managed front desk operations including client check-in/check-out, appointment scheduling, and
daily administrative tasks
• Oversaw product inventory management and retail sales, maintaining stock levels and reducing
shrinkage
• Advised clients on suitable hair and beauty products, achieving consistent upselling targets
• Maintained attractive product displays to enhance client experience and drive impulse purchases
• Delivered high-standard guest relations, ensuring customer satisfaction scores remained
consistently positive
• Handled cash transactions and POS systems accurately with zero discrepancy record

• Maintained waiting lists and communicated accurate wait times to guests.
• Delivered exceptional customer service to enhance guest satisfaction and loyalty.
• Handled telephone calls, reservations, and guest requests promptly and courteously.
• Supported daily operations by ensuring efficient front-of-house coordination.

• Supervised daily salon and spa operations, coordinating a team of 5+ staff members and managing shift schedules
• Welcomed and onboarded clients, coordinating bookings and minimizing wait times
• Resolved customer complaints and concerns promptly, maintaining a high retention rate
• Managed staff scheduling and bookings to ensure optimal coverage during peak hours
• Recognized as Employee of the Year 2024 for outstanding performance, leadership, and customer service excellence

• Led front-of-house operations for a busy client-facing business, managing a team of 5+ staff and
overseeing daily workflows
• Acted as primary point of contact for all client enquiries, bookings and complaints — achieving a high
retention rate through proactive, empathetic service
• Managed staff rotas, shift schedules and daily briefings, ensuring optimal team coverage at all times
• Handled escalated client concerns and resolved complaints swiftly, professionally and with a positive
outcome
• Prepared and maintained administrative records, correspondence and scheduling documentation
• Onboarded and trained new team members, setting clear standards for client communication and
professional conduct Awarded Employee of the Year recognised management for exceptional
leadership and service excellenc

• Maintained waiting lists and communicated accurate wait times to guests.
• Delivered exceptional customer service to enhance guest satisfaction and loyalty.
• Handled telephone calls, reservations, and guest requests promptly and courteously.
• Supported daily operations by ensuring efficient front-of-house coordination.