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Avi Nyambura, Private Representative& coordinator

Avi Nyambura

Private Representative& coordinator·prestige homes

United Arab Emirates

High school or equivalent, Administrative Sciences

Work experience

Total years of experience: 3 years, 5 months

Private Representative& coordinator

January 2026 - Present

prestige homes

Dubai, United Arab Emirates Hybrid

January 2026 - Present

• Maintains high standards of cleanliness and hygiene in residential and guest environments,
following
• health and safety protocols comparable to healthcare settings

Company industry:
Real Estate

Front Office & Product Manager

January 2025 - December 2025

Kristal Hair Salon

Nairobi, Kenya

January 2025 - December 2025

• Managed front desk operations including client check-in/check-out, appointment scheduling, and daily administrative
tasks
• Oversaw product inventory management and retail sales, maintaining stock levels and reducing shrinkage
• Advised clients on suitable hair and beauty products, achieving consistent upselling targets
• Maintained attractive product displays to enhance client experience and drive impulse purchases
• Delivered high-standard guest relations, ensuring customer satisfaction scores remained consistently positive
• Handled cash transactions and POS systems accurately with zero discrepancy record

Company industry:
Hospitality & Accomodation

Receptionist & Office Coordinator

January 2025 - December 2025

Kristal Hair Salon

Nairobi, Kenya

January 2025 - December 2025

• Served as the first point of contact for all clients and visitors, creating a consistently professional
and welcoming environment
• Managed full appointment scheduling and calendar coordination, ensuring efficient use of staff
time and minimal client wait times
• Handled all incoming calls, emails and walk-in enquiries, directing them appropriately and
responding with professionalism
• Maintained accurate client records and confidential administrative files with meticulous
attention to detail
• Processed all cash and card transactions via POS systems with a zero-discrepancy record across
the full period
• Managed product inventory and office supplies — monitoring stock levels, placing orders and
reducing wastage
• Supported management with daily administrative tasks, reporting and operational coordination
• Advised clients on available products and services, consistently meeting upselling targets through
attentive consultation

Company industry:
Hospitality & Accomodation

Front Office & Product Manager

January 2025 - December 2025

Hair Salon

Nairobi, Kenya

January 2025 - December 2025

• Managed front desk operations including client check-in/check-out, appointment scheduling, and
daily administrative tasks
• Oversaw product inventory management and retail sales, maintaining stock levels and reducing
shrinkage
• Advised clients on suitable hair and beauty products, achieving consistent upselling targets
• Maintained attractive product displays to enhance client experience and drive impulse purchases
• Delivered high-standard guest relations, ensuring customer satisfaction scores remained
consistently positive
• Handled cash transactions and POS systems accurately with zero discrepancy record

Company industry:
Personal Care Centers
Job role:
Teaching and Academics

HOSTESS

January 2023 - December 2025

|Laibon hostesses

Nairobi, Kenya Hybrid

January 2023 - December 2025

• Maintained waiting lists and communicated accurate wait times to guests.
• Delivered exceptional customer service to enhance guest satisfaction and loyalty.
• Handled telephone calls, reservations, and guest requests promptly and courteously.
• Supported daily operations by ensuring efficient front-of-house coordination.

Company industry:
Modeling & Talent Agency

Receptionist & Team Manager

January 2024 - December 2024

Next Level Hair Salon

Kisii, Kenya Hybrid

January 2024 - December 2024

• Supervised daily salon and spa operations, coordinating a team of 5+ staff members and managing shift schedules
• Welcomed and onboarded clients, coordinating bookings and minimizing wait times
• Resolved customer complaints and concerns promptly, maintaining a high retention rate
• Managed staff scheduling and bookings to ensure optimal coverage during peak hours
• Recognized as Employee of the Year 2024 for outstanding performance, leadership, and customer service excellence

Company industry:
Hospitality & Accomodation

Senior Receptionist & Team Supervisor

January 2024 - December 2024

Next Level Hair Salon

Kisii, Kenya

January 2024 - December 2024

• Led front-of-house operations for a busy client-facing business, managing a team of 5+ staff and
overseeing daily workflows
• Acted as primary point of contact for all client enquiries, bookings and complaints — achieving a high
retention rate through proactive, empathetic service
• Managed staff rotas, shift schedules and daily briefings, ensuring optimal team coverage at all times
• Handled escalated client concerns and resolved complaints swiftly, professionally and with a positive
outcome
• Prepared and maintained administrative records, correspondence and scheduling documentation
• Onboarded and trained new team members, setting clear standards for client communication and
professional conduct Awarded Employee of the Year recognised management for exceptional
leadership and service excellenc

Company industry:
Retail & Wholesale

Receptionist & Team Manager

January 2024 - December 2024

Level Hair Salon

Nairobi, Kenya

January 2024 - December 2024

• Maintained waiting lists and communicated accurate wait times to guests.
• Delivered exceptional customer service to enhance guest satisfaction and loyalty.
• Handled telephone calls, reservations, and guest requests promptly and courteously.
• Supported daily operations by ensuring efficient front-of-house coordination.

Company industry:
Corporate Management Office

Education

Mary Leakey Girls High School

December 2021

December 2021

High school or equivalent, Administrative Sciences

Kenya

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
VISITOR MANAGEMENT
Intermediate
VISITOR MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
FRIENDLINESS
Intermediate
FRIENDLINESS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CULTURAL DIVERSITY
Intermediate
CULTURAL DIVERSITY
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

English

Native Speaker

Swahili

Native Speaker

Training and Certifications

Certifications
Certificate in Beauty & Salon Management Certificate in Business, Management & Client Communication
Certificate in Business, Management & Client Communication
Certificate in Beauty & Salon Management