Awais Shah

• Managed a team of over 50+ administrative and technical staff, boosting IT infrastructure and rolling out new
technologies, which doubled operational efficiency.
• Handled IT budgets and expenditures for hardware and software across 12 to 15 branches, ensuring cost
effective solutions and smooth IT operations.
• Developed and maintained company IT systems, software, and databases, implementing improvements that
doubled system reliability.

• Led a team of over 40 administrative and technical staff, enhancing IT infrastructure and implementing
new technologies, resulting in a 100% increase in operational efficiency.
• Managed IT budgets and expenditures on hardware and software, ensuring cost-effective solutions and
maintaining a smooth IT infrastructure across 12 branches.
• Developed and maintained company IT systems, software, and databases, recommending and implementing
improvements that increased system reliability by 100% .

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
 Performing disaster recovery operations and data backups when required.
 Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
 Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
 Replacing faulty network hardware components when required.
 Maintaining, configuring, and monitoring virus protection software and email applications.
 Monitoring network performance to determine if adjustments need to be made.
 Conferring with network users about solving existing system problems.
 Coordinating computer network access and use.
 Designing, configuring and testing networking software, computer hardware, and operating system software.

PTCL (Pakistan Telecommunication Company Limited) call center that was providing services to the PTCL clients via
phone call or via access remotely on behalf of company.

Interflow is one of the Pakistan’s leading Ad-agency, the organization comprises of different operating systems including Windows Servers 2003, Microsoft Windows XP, Microsoft Windows 7. I determine the exact nature of problems (1st to 3rd line support). Providing for end-users and support to over 100 users. Providing expedient error corrections and solutions whilst working on projects in a variety of support and development roles.
 Supervised in designing, installing, and configuring Local Area Networks and designing and simulating Wide Area Networks, ability to design hierarchical network structures and assign sub networks over various physical media
 Providing support of IT hardware, software and networks.
 Trouble shooting, administration and support of Windows Server 2003 and SMTP-MDaemon on Dell hardware at all levels.
 First, second and third line support.
 Pro-active in ensuring stability, response time, operational consistency and Life Cycle over the Network. 24x7 monitoring on users.
 Optimum trouble shooting and problem-solving abilities developed.
 Managing the email system and ensuring the appropriate level of anti-virus protection.
 Programming of routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues. Advanced Router/Switch managing and configuring boot image files, creating and configuring VLANS, and writing Access Control Lists for security purposes.

Held multifaceted responsibilities to configure, install, and administer network. Established new IT Policies, which defined acceptable use of IT assets within the Company. Fulfilled administrative responsibilities including changes to user desktop and e-mail. Installed and configure servers in addition to facilitating Backup and restoration using Server utilities. Actively provided desktop, configuration and phone support for software and hardware. Carried out full installation of Cisco router, cabling for routers, switches and hubs. I was responsible for:
 Installation, modification/upgrading, troubleshooting, security and repair of the entire Network related hardware.
 Pro-active in ensuring stability, response time, operational consistency and Life Cycle over the Network.
 Knowledge with Microsoft Domain model running Windows server, windows Vista, Windows XP. Capability of handling Active Directory, DNS, DHCP, FTP, RAS, Backup Server, Print Server, and ISA.
 Monitoring and troubleshooting of network equipment’s and troubleshooting of all servers. Installation, configuration and troubleshooting on MS ISA and Exchange Sever
 Installation of operating systems and all kind of software and hardware in Network environment.

• Led the implementation and maintenance of inventory software, ensuring seamless integration and optimal
performance in live computer networking environments.
• Resolved complex technical issues, enhancing system reliability and operational efficiency by 100% .
• Collaborated with cross-functional teams to develop and deploy innovative IT solutions, improving overall
system performance and user satisfaction.