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Awatef Akermi , System & VAS Support Engineer

Awatef Akermi

System & VAS Support Engineer·Orange Tunisie

Qatar

Bachelor's degree, Engineering Degree in Computer Science - Information Systems and Network Security

Work experience

Total years of experience: 3 years, 9 months

System & VAS Support Engineer

March 2023 - October 2025

Orange Tunisie

Ariana, Tunisia

March 2023 - October 2025

Supported mission-critical telecom and IT platforms in a 24/7 production environment.
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Performed L2/L3 troubleshooting and incident resolution to maintain service continuity.
Executed system upgrades, deployments, and maintenance tasks.
Administered Linux servers and applications.
Managed Oracle and MySQL databases, backups, and performance.
Automated operational tasks using shell scripting.
Worked with monitoring tools to detect and resolve system issues.
Collaborated with vendors and internal teams for integrations and support.
Company industry:
Telecommunications

SOC Analyst

March 2022 - August 2022

AlphaNumerix

Ariana, Tunisia •Remote

March 2022 - August 2022

Monitored and analyzed security events using IBM QRadar SIEM.
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• Investigated authentication attacks and security alerts.
Analyzed logs from firewalls and virtualized environments.
Assisted with certificate lifecycle management using PKI solutions.
Company industry:
Cyber & Network Security

Internship) Security & Systems Intern

July 2021 - September 2021

TEK-UP

Ariana, Tunisia

July 2021 - September 2021

Implemented a security auditing and log analysis solution using Splunk Enterprise.
Deployed Splunk Universal Forwarders on Linux and Windows servers.
Performed system monitoring and log correlation for security visibility
Company industry:
IT Services

(Engineering Internship) Security & Systems Intern

July 2021 - September 2021

TEK-UP

Ariana, Tunisia •Hybrid

July 2021 - September 2021

Implemented log monitoring using Splunk Enterprise.
Deployed Splunk forwarders on Linux and Windows systems.
Assisted in system monitoring and security analysis.
Company industry:
IT Services

Senior ITTechnician Intern

February 2019 - May 2019

Unified Connections Solutions

Ariana, Tunisia

February 2019 - May 2019

Developed a web‑based application for managing municipal complaints.
Provided system and application support during deployment and testing phases
Company industry:
Telecommunications

Senior IT Technician Intern

February 2019 - May 2019

Unified Connections Solutions

Tunis, Tunisia

February 2019 - May 2019

Developed a web‑based application for managing municipal complaints.

Provided system and application support during deployment and testing phases.
Company industry:
Telecommunications

Education

TEK-UP Private School of Technology and Engineering

September 2022

September 2022

Bachelor's degree, Engineering Degree in Computer Science - Information Systems and Network Security

Tunisia

TEK-UP Private School of Technology and Engineering

September 2022

September 2022

High school or equivalent, Engineering Degree in Computer Science

Tunisia

Higher Institute of Applied Sciences and Technology (ISSAT)

January 2019

January 2019

Bachelor's degree, Information and Communication Technologies

Tunisia

Skills

COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
MYSQL
Intermediate
MYSQL
Intermediate
NODES NETWORKING
Intermediate
NODES NETWORKING
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
REGISTERED BEHAVIOR TECHNICIAN RBT
Intermediate
REGISTERED BEHAVIOR TECHNICIAN RBT
Intermediate
SCALABILITY
Intermediate
SCALABILITY
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
IBM QRADAR SIEM SOFTWARE
Intermediate
IBM QRADAR SIEM SOFTWARE
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LINUX ADMINISTRATION
Intermediate
LINUX ADMINISTRATION
Intermediate
RED HAT ENTERPRISE LINUX
Intermediate
RED HAT ENTERPRISE LINUX
Intermediate
SECURITY INFORMATION AND EVENT MANAGEMENT SIEM
Intermediate
SECURITY INFORMATION AND EVENT MANAGEMENT SIEM
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
LINUX
Intermediate
LINUX
Intermediate
OPEN TELECOM PLATFORMS
Intermediate
OPEN TELECOM PLATFORMS
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Network Security Associate , NSE3
Fortinet
Dec 2022 - Dec 2024
RHCSA v8, Red Hat Certified System Administrator
Red Hat
Apr 2021 - Apr 2024
IBM QRadar SIEM Foundation
IBM
May 2022