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Awin Morad, Reservations Service Representative

Awin Morad

Reservations Service Representative·Expedia Group

Switzerland

Bachelor's degree, Bachelor in Business Economics

Work experience

Total years of experience: 6 years, 4 months

Reservations Service Representative

February 2024 - Present

Expedia Group

Lisbon, Portugal

February 2024 - Present

Adaptability & Effective communication: Manage incoming and outgoing calls and route calls to the appropriate channel

Active listening & Problem solving skills: Identify the needs of different customers, clarify information, undertake the necessary research and provide solutions

Stress management & Empathy: Listen, understand, calm and help customers

Use of electronic tools: Use several software/sites and keep a complete file listing all calls/interactions in the database

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Administrative Associate

July 2023 - January 2024

Cablex SA

Delemont, Switzerland

July 2023 - January 2024

Reception & Administration: Manage calls; Receive, sort and distribute mail and correspondence

Contract: Draft, enclose and send contracts; Receive, enter in the system, send to the right department and file the contracts

Use of electronic tools: Use several software and keep a complete file listing all interactions in the database

Company industry:
Administration Support Services
Job role:
Administration

Sales Associate

February 2023 - January 2024

Manor SA

Delemont, Switzerland

February 2023 - January 2024

Knowledge of products/services & Communicate effectively: Know the products and services in order to offer the choice best suited to the customer’s needs and communicate clearly and persuasively

Time & Stress management: Open and close the store, organize and carry out tasks (arrival, storage and return of goods) and sales

Use of electronic sales tools: Use inventory management software and order, transfer or return merchandise

Physical strength: Ensure stock movement within the store and lift heavy objects

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Assistant

February 2021 - September 2021

K Kiosk

Moutier, Switzerland

February 2021 - September 2021

Knowledge of products/services & Communicate effectively: Know the products and services in order to offer the choice best suited to the customer’s need and communicate clearly and persuasively

Time & Stress management: Open and close the store, organize and carry out tasks (arrival, storage and return of goods) and sales

Use of electronic sales tools: Use inventory management software, label the products and return merchandise

Respect the laws: Impose legal requirements regarding youth protection

Company industry:
Retail & Wholesale
Job role:
Sales

sales intern

October 2020 - January 2021

Oxfam

Bristol, Great Britain (UK)

October 2020 - January 2021

Company industry:
Non-profit Organization
Job role:
Sales

Sales Assistant

June 2020 - October 2020

K Kiosk

Moutier, Switzerland

June 2020 - October 2020

Knowledge of products/services & Communicate effectively: Know the products and services in order to offer the choice best suited to the customer’s need and communicate clearly and persuasively

Time & Stress management: Open and close the store, organize and carry out tasks (arrival, storage and return of goods) and sales

Use of electronic sales tools: Use inventory management software, label the products and return merchandise

Respect the laws: Impose legal requirements regarding youth protection

Company industry:
Retail & Wholesale
Job role:
Sales

waitress

October 2018 - October 2020

Croisée des Loisirs

Delemont, Switzerland

October 2018 - October 2020

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

animator

October 2018 - October 2020

Croisée des Loisirs

Delemont, Switzerland

October 2018 - October 2020

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Trainee MPC 3+1

August 2019 - July 2020

Commune mixte de Develier

Delemont, Switzerland

August 2019 - July 2020

Reception & Administration: Welcome customers at the counter, handle telephone calls, sort mail and correspondence

Accounting: Cash management and invoicing including accounting entries

Building permits & Residents control: Manage forest cabin reservations and keep statistics for the electrical service

Company industry:
Public Administration
Job role:
Administration

Education

High School of Management

September 2022

September 2022

Bachelor's degree, Bachelor in Business Economics

Switzerland

Business School

July 2020

July 2020

Diploma, Commercial Economics

Switzerland

Professional Maturity & CFC Type economy Assap & U-CH (First computer science) Assap layout, speed typing, Web,TT1, TT2, MAT, SSI, Préao, TB1; TB2

Skills

Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Communications
Expert
Communications
Expert
Finance
Expert
Finance
Expert
Typing
Expert
Typing
Expert
Marketing
Intermediate
Marketing
Intermediate
Order
Expert
Order
Expert
Oracle HR
Expert
Oracle HR
Expert
Money
Expert
Money
Expert
Translation
Expert
Translation
Expert
Data Entry
Expert
Data Entry
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
SALES
Expert
SALES
Expert
ECONOMY
Expert
ECONOMY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SUPPLEMENTARY SECURITY INCOME (SSI)
Beginner
SUPPLEMENTARY SECURITY INCOME (SSI)
Beginner
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Mail
Expert
Mail
Expert
Office Administration
Expert
Office Administration
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Office Management
Expert
Office Management
Expert
Outlook
Expert
Outlook
Expert
Office Work
Expert
Office Work
Expert
Marketing Strategy
Intermediate
Marketing Strategy
Intermediate
Logistics
Intermediate
Logistics
Intermediate
Databases
Intermediate
Databases
Intermediate
Market Research
Intermediate
Market Research
Intermediate
Administration
Expert
Administration
Expert
Marketing Communications
Intermediate
Marketing Communications
Intermediate
Marketing Research
Intermediate
Marketing Research
Intermediate
Receptionist
Expert
Receptionist
Expert
Front Office
Expert
Front Office
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Associate Training
Expert
Associate Training
Expert
Marketing Management
Intermediate
Marketing Management
Intermediate
Teamwork
Expert
Teamwork
Expert
System Administration
Expert
System Administration
Expert
Preparation
Expert
Preparation
Expert
Hospitality
Expert
Hospitality
Expert
Time Management
Expert
Time Management
Expert
Service Desk
Expert
Service Desk
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Mobile
Expert
Mobile
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Marketing Assistance
Intermediate
Marketing Assistance
Intermediate
Teaching
Intermediate
Teaching
Intermediate
Execution Skills
Expert
Execution Skills
Expert
Food Service
Expert
Food Service
Expert
waiter
Expert
waiter
Expert
Computer Skills
Expert
Computer Skills
Expert
Typing Skills
Expert
Typing Skills
Expert
Team Leadership
Intermediate
Team Leadership
Intermediate
Guest Service
Expert
Guest Service
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Sales Coordination
Expert
Sales Coordination
Expert

Languages

English
Expert
French
Native Speaker
Kurdish
Native Speaker
German
Intermediate
Russian
Beginner