Operation and Services Deputy Manager
Al-Haram for Money Transfer LLC, Operation and Services Management
Total years of experience :26 years, 2 Months
“Managing and supervising the following departments: Operations Department, VIP Clients Department, Call Center Unit.”
“Managing and Supervising the following sections: Planning & Audit Programs section, Quality Control section, Studies & Follow-up section.”
“Managing and Supervising the following Divisions: (Quality Control & Compatibility of Services Division, Risk Management Division, Chargeback & Dispute Resolution Division).”
“Supervising merchant’s contracts, training, POS preparation & installation, technical support and Maintenance.”
“Managing customer claims & controlling risks by taking the appropriate action to decrease the fraudulent activities. Approving & executing the daily Processes and settle the institutions and companies’ payroll. VAP Administrator with VISA international in UK and FX ATM Server Administrator”.
“Supervising the Card/ PIN Production process, Managing the card quality, card stock and production average reporting”.
“Managing bank accounts, user’s privileges, EOD process, backup, quarterly and annually settle, reporting and swift system”.
“Foreign exchange department (Data entry, cheque/transfer issuing, travelers’ cheque collection, settle the collections)”.