Aya Abdelrahman, Telesales

Aya Abdelrahman

Telesales

Win Win

Location
Egypt - Cairo
Education
Bachelor's degree, Faculty of Law
Experience
1 years, 0 Months

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Work Experience

Total years of experience :1 years, 0 Months

Telesales at Win Win
  • January 2016 to December 2016

• Selling a range of products and services, to both new and existing clients.
• Working on high quality appointment setting campaigns.
• Making B2B outbound telesales calls.
• Conveying technical information to customers.
• Closing sales and making plans to gain repeat business.
• Attending tradeshows & industry events. Performing administrative duties.
• Using the latest sales software.
• Booking appointments for sales representatives to visit potential customers.
• Using Word & Excel to write reports and create invoices.
• Communicating with customers over the phone.
• Making outbound calls to prospective businesses and gathering information.
• Booking appointments for sales teams and making notes of dates for follow up calls.
• Logging all phone calls and updating customer records with comments.
• Making calls to a large volume of cold, warm and hot leads on a daily basis.
• Able to build a strong awareness of competitors within the market.
• Identifying areas in the market where you are able to develop new business.
• Qualifying new leads in a team environment.
• Basic computer skills such as Outlook, MS Office and knowledge of specialist telesales software.
• Identifying customer needs and resolving customer queries.
• Exceeding customer expectations through exceptional customer service.

Telesales at Win Win
  • January 2016 to December 2016

• Selling a range of products and services, to both new and existing clients.
• Working on high quality appointment setting campaigns.
• Making B2B outbound telesales calls.
• Conveying technical information to customers.
• Closing sales and making plans to gain repeat business.
• Attending tradeshows & industry events. Performing administrative duties.
• Using the latest sales software.
• Booking appointments for sales representatives to visit potential customers.
• Using Word & Excel to write reports and create invoices.
• Communicating with customers over the phone.
• Making outbound calls to prospective businesses and gathering information.
• Booking appointments for sales teams and making notes of dates for follow up calls.
• Logging all phone calls and updating customer records with comments.
• Making calls to a large volume of cold, warm and hot leads on a daily basis.
• Able to build a strong awareness of competitors within the market.
• Identifying areas in the market where you are able to develop new business.
• Qualifying new leads in a team environment.
• Basic computer skills such as Outlook, MS Office and knowledge of specialist telesales software.
• Identifying customer needs and resolving customer queries.
• Exceeding customer expectations through exceptional customer service.

Education

Bachelor's degree, Faculty of Law
  • at Al Maaref Private Language School
  • June 2011

Specialties & Skills

MS Office tools
Amadeus
Galileo
Communication Skills
GDS Systems
troubleshooting
Team Player
Customer Service
Communication Skills

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Amadeus Advanced Course (Certificate)
Date Attended:
March 2017
Galileo Professional & Document Production Course (Certificate)
Date Attended:
January 2017
sabre air conversion (Certificate)
Date Attended:
February 2017
Hotel Reservation Course (Certificate)
Date Attended:
March 2017

Hobbies

  • Reading
    Reading, running, drawing, learning new stuffs, making new friendships, and discovering things