Aya Abdelrahman, Telesales

Aya Abdelrahman

Telesales

Win Win

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Faculty of Law
Expérience
1 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :1 years, 0 Mois

Telesales à Win Win
  • janvier 2016 à décembre 2016

• Selling a range of products and services, to both new and existing clients.
• Working on high quality appointment setting campaigns.
• Making B2B outbound telesales calls.
• Conveying technical information to customers.
• Closing sales and making plans to gain repeat business.
• Attending tradeshows & industry events. Performing administrative duties.
• Using the latest sales software.
• Booking appointments for sales representatives to visit potential customers.
• Using Word & Excel to write reports and create invoices.
• Communicating with customers over the phone.
• Making outbound calls to prospective businesses and gathering information.
• Booking appointments for sales teams and making notes of dates for follow up calls.
• Logging all phone calls and updating customer records with comments.
• Making calls to a large volume of cold, warm and hot leads on a daily basis.
• Able to build a strong awareness of competitors within the market.
• Identifying areas in the market where you are able to develop new business.
• Qualifying new leads in a team environment.
• Basic computer skills such as Outlook, MS Office and knowledge of specialist telesales software.
• Identifying customer needs and resolving customer queries.
• Exceeding customer expectations through exceptional customer service.

Telesales à Win Win
  • janvier 2016 à décembre 2016

• Selling a range of products and services, to both new and existing clients.
• Working on high quality appointment setting campaigns.
• Making B2B outbound telesales calls.
• Conveying technical information to customers.
• Closing sales and making plans to gain repeat business.
• Attending tradeshows & industry events. Performing administrative duties.
• Using the latest sales software.
• Booking appointments for sales representatives to visit potential customers.
• Using Word & Excel to write reports and create invoices.
• Communicating with customers over the phone.
• Making outbound calls to prospective businesses and gathering information.
• Booking appointments for sales teams and making notes of dates for follow up calls.
• Logging all phone calls and updating customer records with comments.
• Making calls to a large volume of cold, warm and hot leads on a daily basis.
• Able to build a strong awareness of competitors within the market.
• Identifying areas in the market where you are able to develop new business.
• Qualifying new leads in a team environment.
• Basic computer skills such as Outlook, MS Office and knowledge of specialist telesales software.
• Identifying customer needs and resolving customer queries.
• Exceeding customer expectations through exceptional customer service.

Éducation

Baccalauréat, Faculty of Law
  • à Al Maaref Private Language School
  • juin 2011

Specialties & Skills

MS Office tools
Amadeus
Galileo
Communication Skills
GDS Systems
troubleshooting
Team Player
Customer Service
Communication Skills

Langues

Anglais
Moyen
Arabe
Langue Maternelle

Formation et Diplômes

Amadeus Advanced Course (Certificat)
Date de la formation:
March 2017
Galileo Professional & Document Production Course (Certificat)
Date de la formation:
January 2017
sabre air conversion (Certificat)
Date de la formation:
February 2017
Hotel Reservation Course (Certificat)
Date de la formation:
March 2017

Loisirs

  • Reading
    Reading, running, drawing, learning new stuffs, making new friendships, and discovering things