Aya Abidi

Assessed over 80 candidates through assessment center, simulations,
and competency based evaluations
Conducted structured assessments to support recruitment and talent
development decisions
Identified performance gaps for individuals and teams
Contributed to improve hiring quality through objective evaluation
methodology

Overseeing daily operational activities and team coordination
Implemented process improvements and work organization methods
that enhanced operational efficiency
Operations professional with
experience in talent assessment,
operations management, customer
experience, and team leadership.
Proven ability to optimize
processes, improve customer
satisfaction, reduce operational
costs, and lead team in fast-paced
environments. Skilled in
performance evaluation,
stakeholder management, quality
assurance, and operational
excellence across diverse
industries.
Skills
Customer Service
Operations
Communication &
Stakeholder
Coordination
Time Management
& Multitasking
Problem Solving &
Analytical Thinking
Quality control &
Compliance
Operational
Management &
Process
Improvement
Performance
Assessment &
talent Evaluation
Team Leadership &
Staff DevelopmentSupported cost saving initiatives through improved resource utilization
and workflow management
Languages
Monitored operational KPIs and maintained compliance with company
standards and procedures
Contributed to customer experience improvement, helping maintain
high service quality and satisfaction
Collaborated with sales, finance, procurement and other departments to
support business objectives

Promoted from Fitness Trainer to Fitness Supervisor within 3 months
based on performance and leadership capabilities
Supervised a team of 10 fitness professionals and support staff
Managed daily fitness operations, staff scheduling, and performance
monitoring
Developed fitness programs and member engagement initiatives
Ensured compliance with safety standards, equipment maintenance,
and operational procedures

Ensured safety, comfort, and service excellence for 250400
passengers per flight on international routes
Responded effectively to medical, safety and security situations
Conducted safety checks, emergency procedures, post flight reporting,
maintaining strict compliance with aviation regulations