آية الجبور

• Developing and implementing a governance framework using Atlassian and Planview solutions within the client organization.
• Ensuring that solutions adhere to regulatory requirements, industry standards, and client policies.
• Collaborating with stakeholders to assess Client needs, Analyze Client requirements “RFP”, and propose potential products. Leading the technical proposals and Demos process with the client
• Configuring the entire lifecycle of solutions, from initiation to go-live. This includes defining solution lifecycles, managing dependencies and interdependencies, and facilitating the resolution of issues or conflicts that may arise.
• Collaborating with the Client’s business units, IT teams, and other stakeholders (at the
managerial level) to gather input, address concerns, and ensure alignment between solution strategies and organizational goals. Building and maintaining strong relationships with key stakeholders.
• Delivering appropriate training, communication, and support are provided to clients during solution implementation or upgrades.
• Implementing best practices of service management, agile, task management and portfolio and project management
• Leading and managing a team responsible for solutions implementation. Providing guidance, coaching, and support to team members, fostering a collaborative and high- performance work environment.

Coordinate Project activities
Create regular project status report
Communicate all risks and issues to the related parties in a timely manner
Operate within agreed operating SLAs, OLAs and confidentiality standards
Business case writing
Requirements Analysis
Writing technical proposals for quality services
Leading the requirements gathering for PPMS (Planview) implementation for governmental sector in Qatar & banking sector in UAE
Planview - PPM Pro configuration specialist
Leading the gap analysis and managing project implementation activities of service desk tool with one of our customers in banking sector
Guide the project activities of JIRA & confluence implementation in addition to configuring the products
jira service management product manager

- Gather QA metrics on all projects including defect rates and root cause analysis
- Lead initiative for proper detailed documentation of QA reports
- Ensure adherence to global standard policies and procedures
- Operate within agreed operating SLAs, OLAs and confidentiality standards
- Act as a single point of contact for project team and quality escalations
- Reporting testing, system quality and the project status against committed project milestones to all related parties
- Provide formal sign-off on all testing deliverable and testing events
- Collaborate with business owner, business analyst and developers (in house/vendor) to review & accept the requirements
- Managing and analyzing business requirements
- Work as a liaison between QA, business team and development team; translate business specifications and requirements into functional test cases
- Work closely with the development team (both in house/ vendor) on analysis & design to meet business requirements and project roll out
- Develop test plans that detailed testing scope, strategy, high-level test requirements, and required resources by providing expertise in scope definition, effort estimating
- Planning, scheduling and evaluating test data for system implementations, and ongoing system enhancements/ releases
- Analyze, consolidate, and aggregate data from various sources
- Build action plans to reduce number of Emergency Records
- Writing/Reviewing test cases, which support the test plan and identify specifically what is being tested, following it up to ensure that corrective action is taken
- Log/review defects in detailed, understandable, reproducible way, tracking all assigned defects through to closure and interacting with members of Development Team to resolve discovered defects
- Walk through the QA Test Results and communicate status to Project leaders
- Facilitate communication between developers and QA team members
- Escalate the issues in products and project status to top managers and stakeholders
- Work to insure testing is on schedule and proactively work with management on issues that are delaying testing
- Manage Test Environments, Craft test data and configure test environments
- Leading different teams (QA, Business Owners, BA and developers or vendor) throughout the project life cycle to effectively accomplish business goals
- Managing the business owners and all related parties to participate UAT effectively
- Proven record of managing vendor relationship
- Handle multiple projects on any given time. Schedule and organize to attack multiple projects
- Work under enormous time constraints and pressure to meet schedule
- Coaching and mentoring junior members of the team to best practices
- Perform additional job-related duties as requested
- Playing the role of project manager for some projects
- Preparing document of current functionalities for existing system in order to compare it with the new solution functions and select the proper enhancement
- Suggest solutions to enhance the system and write a proper document (requirement document with the workflow chart if needed) and discuss it with the vendor for implementation

- QA representative on complex application development or maintenance projects (both in house/ vendor development)
- Analyze and review business requirements and functional design specifications with developers (both in house/ vendor), project managers in order to identify test requirements and make sure that all requirements are met
- Provided weekly status report to project manager, worked closely with BA and development (both in house/ vendor) teams
- Manage the defect analysis system and identify functions in the application to be tested based on importance and prioritized based on deadlines
- Help build action plans to reduce number of Emergency Records
- Develop the Test Case documents according the Master Test Plan/Test Strategy
- Perform the execution of System/Integration/Functional tests and the documentation of tests results
- Log defects in detailed, understandable, reproducible way, tracking all assigned defects through to closure and interacting with members of Development Team to resolve discovered defects
- Utilized Jira as defect tracking tool on the project
- Performed defect root cause analysis to trace defect source in order to facilitate continuous process improvement
- Provided feedback on issues to development teams to insure highly corrective solution for the problems encountered
- Reporting of key testing statistics and trends related to test design and execution highlighting system quality and the status against committed project milestones
- Involved in system integration and user acceptance testing (UAT) on later stages of SDLC
- Coordinate/Document actual test results and responsible for the end-to-end tracking of all issues found
- Review, organize analyze and Communicate the documented testing results and status with developers, project managers, and management
- Create regular project status reports.
- Communicate all risks and issues to the related parties in a timely manner
- Provide periodic QA reports to direct supervisor
- Generate periodic production reports to direct supervision
- Support production issue (investigation to find the root cause behind this issue) in addition to report it with the related vendor or in house development team
- Managing all production/test logged defects on all portals; either on JIRA or vendor related portal
- Participated in user documentation reviews and analysis
- Prepare the sign-off document for each release/project to be approved from all related parties before deployment
- Delivered and updated test case status on daily biases
- Start to activate Selenium to automate the testing in BaE (set up the tool by myself)
- Guide the business team during the live implementation

Quality Analyst
From July 2012 till October 2014
Working on Back Office Support System (BOSS) oracle system, specialized in payroll
calculation system
- Preparing and analyzing the requirements for each project
- Creating and reviewing Test Cases.
- Uploading and executing Test Cases on (QC/Quality Center); (ALM/ Application Lifecycle
Management).
- Performing Grey Box/Back End Testing on Oracle applications by testing Packages, Batch
Processes and Programs using SQL Server (Toad tool).
- Performing Manual Testing on Oracle Forms, Reports and Packages.
- Performing Testing on Payroll System
- Impact Analysis on those items affected by the new changes
- Preparing Manual Documents for those newly implemented items
- Performing Cross Browser Testing and using different browsers versions
- Performing Performance Testing.
- Automation testing knowledge on QTP tool.
- Reporting defects and track the defect life cycle