Aya Benjillali

• Delivered premium in-flight service to international passengers across global routes.
• Drove on-board sales of duty-free products, consistently engaging passengers and maximising revenue through
strong communication and product knowledge.
• Ensured full compliance with safety regulations and emergency procedures at all times.
• Remained calm and professional in high-pressure situations, resolving issues swiftly and with care.
• Collaborated with diverse, multilingual crew teams to deliver smooth and seamless operations.

• Managed all front desk operations including scheduling, member check-ins, and inquiries.
• Delivered attentive, professional customer care to English- and Arabic-speaking clients.
• Handled payments, records management, and administrative tasks with accuracy and care.
• Maintained a welcoming and organised environment at all times.