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Aya Sharara, Personal Assistant

Aya Sharara

Personal Assistant·Caroline’s clinic

Lebanon

Bachelor's degree, Banking And Finance

Work experience

Total years of experience: 10 years, 11 months

Personal Assistant

February 2019 - October 2022

Caroline’s clinic

Beirut, Lebanon

February 2019 - October 2022

-Preparing communications on behalf of a manager.
-Answering phone calls.
-Organizing travel and itineraries.
-Organizing and planning meetings.
-Taking notes and writing minutes during meetings.
-Conducting any research that the reporting manager may require.

Company industry:
Medical Clinic
Job role:
Administration

Ground Handling

March 2015 - January 2019

Middle East Airlines

Beirut, Lebanon

March 2015 - January 2019

Company industry:
Airlines
Job role:
Hospitality and Tourism

Junior Accountant

January 2017 - January 2018

Geo Works Foundation

Beirut, Lebanon

January 2017 - January 2018

-Posting and processing journal entries to ensure all business transactions are recorded.
-Updating accounts receivable and issue invoices.
-Updating accounts payable and perform reconciliations.
-Assisting in the processing of balance sheets, income statements and other financial statements according to legal and company
accounting and financial guidelines.
-Assisting with reviewing of expenses, payroll records etc. as assigned.

Company industry:
Architecture
Job role:
Accounting and Auditing

Ground Handling

January 2015 - January 2017

Middle East Airline

Beirut, Lebanon

January 2015 - January 2017

-Greeting and welcoming passengers, and responding to questions.
-Checking in baggage.
-Making reservations.
-Selling airline tickets.
-Stocking aircraft with refreshments.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service

January 2011 - January 2014

Liban Post

Beirut, Lebanon

January 2011 - January 2014

-Managing large amounts of incoming phone calls.
-Generating sales leads.
-Identifying and assess customers needs to achieve satisfaction.
-Building sustainable relationships and trust with customer accounts through open and interactive communication.
-Providing accurate, valid and complete information by using the right methods/tools

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

American University Of Culture And Education

June 2016

June 2016

Bachelor's degree, Banking And Finance

Lebanon

American University of Culture and Education

January 2016

January 2016

Bachelor's degree, Finance

Lebanon

Skills

ACCOUNTS RECEIVABLE
Intermediate
ACCOUNTS RECEIVABLE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
WRITING
Intermediate
WRITING
Intermediate

Languages

English
Intermediate
French
Expert
Arabic
Beginner

Training and Certifications

Certifications
Travel and Tourism