HR & Office Coordinator
DANONE
Total years of experience :9 years, 11 Months
• Manage the administrative tasks related to new joiners and support their onboarding journey.
• Being the data entry point for all needed actions on Danones employee online system (SHARE), such as but not limited to new joiners profile creation, employee data updates, profile termination, etc.
• Liaising with the internal/external relevant stakeholders to support the employees HR administrative requests.
• Build a strong network within the HR admin community of all distributors and entities to facilitate the people HR related requests & documents preparation (Offer letters, salary changes letters, promotion letters, experience letters, etc).
• Manage the administrative tasks related to departing employees and support their off-boarding process
• Manage the HR purchase orders for the work scope according to the business needs.
• Provide a monthly office attendance report to ensure the employees adherence to the weekly office attendance as per the Hybrid working policy.
• Book venues for main team/business events.
• Manage and handle business couriers, both incoming and outgoing.
• Lead and supervise the team to ensure exceptional customer service, leaving a positive impression on all customers.
• Execute Venchis visual merchandising standards for consistent and appealing shop decorations.
• Plan, identify, communicate, and delegate responsibilities to team members for the smooth flow of operations.
• Assist the store manager in achieving the stores sales and profitability targets through proactive collaboration.
• Manage various operational aspects, including participating in opening and closing procedures, conducting maintenance checks, and overseeing shifts.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
• Detect, anticipate and provide regular feedbacks on customers needs, markets trends and competitors activities affecting the region/ market.
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image.
• Conduct daily Japanese meetings to keep the staff informed and engaged.
• Prepare staff schedule based on budgeted hours and/ or visitors traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.).
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget.
• Respond to customers Inquiries via Email, chat or phone.
• Provide accurate and timely information on products, order status, shipping details and returns/exchanges.
• Create and maintain customer support documentation and resources.
• Identify and recommend process improvements to enhance the overall customer support experience.
• Assist in training and onboarding new customer support team members.
• Monitor customer satisfaction and feedback to identify areas for improvement.
• Handle customer complaints and resolve issues promptly and effectively.
• Analyzes, recommends, and suggests alternative solutions to meet customer needs and/or account specific needs. Builds credibility and trust with customers by providing value added services such as recommendations for product applications, promotional opportunities, order enhancement, related sales, etc.
• Plan Teams Schedule and create a structured and efficient plan for allocating tasks, shifts, and responsibilities among team members.
• Manage and prioritize incoming customer support requests via email, phone, and chat.
• Provide timely and accurate responses to customer inquiries and issues.
• Collaborate with cross-functional teams to resolve customer issues and escalations.
• Process orders, returns, and exchanges in a timely manner.
• Maintain accurate customer records and update information in the database.
• Collaborate with other team members to ensure customer satisfaction and retention.
• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with company values and ethical standards.
• Handle phone calls and engage with potential clients.
• Coordinate meetings and appointments.
• Manage office facilities, cleanliness, and oversee supply inventory.
• Administer access cards, parking, and provide support for administrative tasks including ad hoc requests.
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brands image and coordination standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers.
• Inform Department Manager of unavailable and nonperforming products.
• Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.