Operator Solution Technical Engineer
Globitel
Total years of experience :6 years, 3 Months
Resident Engineer for 1st & 2nd level support for all Mobily initiated cases. Preparing daily reports & system Maintenance check. Preparing weekly & monthly reports to be communicated with clients. Preparing technical documents based on the agreed features list of applications. Project management coordination and Solution Design Document and handover training. Implementation until handover of the systems.
Worked as Jr.Network Engineer & Advanced Resolution Expert from 2010 to 2011. Responsible for Routing Protocol (BGP, OSPF, EIGRP, IGRP, RIP, IS-IS), (TCP/IP). Installing, Configuring & Troubleshooting Windows 2003 & 2008, XP, Windows 7, Advanced Resolution expert for laptop and Desktop & configuring WLAN
Worked as Sr. Customer Services Advisor (RAC Breakdown Services - UK PLC) from 2007 - 2010. Responsible for any back office queries related to any IT issues related to Installing, Configuring & Troubleshooting windows XP, Windows 7, Siebel 8.0 & also Lotus Notes
6 Semester for 3 years