Lifestyle Customer Service Agent
Maersk
Total des années d'expérience :4 years, 5 Mois
Managed warehouse document control and ensured data accuracy, maintaining organized records and verifying the reliability of information for operational efficiency
Coordinated the receiving of cargo and the stuffing of containers, ensuring timely and accurate processing in accordance with HSE guidelines
Maintained regular communication with the client by providing detailed daily reports on cargo loading and unloading activities
Anticipated and assisted to resolve customer concerns starting from cargo delivering at the 3PL warehouse and additional inquires to build long term customer relationships
Excelled in FCL and LCL cargoes planning for over 30 destinations of the world, optimizing container utilization
Coordinated follow-up with the transit team to secure earlier mother vessel connections, focused on enhancing ETA reliability and optimizing LCL lead time
Oversaw the follow-up process for House Bill of Lading release, ensuring the timely submission of AMS by the transit team and accurate filing of ISF for US shipments.
Proactively supported client initiatives for cost optimization by planning 10-day ODT shipments from cargo received date in the warehouse to ETD of feeder vessels, ensuring timely and efficient delivery processes
Conducted system reconciliations to ensure accurate daily reports on container movements from the load port to the destination
Collaborated closely with the GSC team to ensure 100% data accuracy in updating the MODS system for all shipments, and excellence in data management.
Supervise the end-to-end logistics process, including coordinating BL issuance, and accurately submitting VGM and SI to carriers, resulting on-time shipments
Collaborated closely with the Finance Operations department to track timely invoice delivery and resolve invoice issues with shippers and vendors, ensuring accurate and efficient financial transactions.
Liaised with the finance team to arrange customer payments and ensure prior payment for clearance, facilitating smooth financial operations and compliance with regulatory requirements.
Organize biweekly and monthly meetings for all operational records with client and internal stakeholders for reviewing performance and setting targets and KPI
Take responsibilities to deliver a customer satisfaction’s solution, continuously identifying both operational and financial process improvements in order to meet or exceed
Generate Net Promoter Score quarterly and align with related departments for customer requirements.
Prepare Pre-joining Requirements (PR) and crew documents for new crew changes
Updated crew status daily for upcoming crew changes, maintaining accurate records and facilitating smooth crew rotations
Tracked seafarers' sea services and proposed recommendations to the owner for optimal crew management and deployment
Facilitated the PEME process for crew members after receiving necessary approvals.
Managed the visa application process for crew departures, ensuring timely processing and compliance with immigration requirements
Coordinated pre-joining education courses for crew members, ensuring they were prepared for their roles.
Calculated crew members' monthly wages and managed related financial accounts efficiently
Oversaw the verification and maintenance of onboard crew certificates, ensuring compliance with maritime regulations
Managed crew bank accounts and handled bank remittance matters to ensure timely payment to crew members.
Organized hotel quarantine plans for on-signers and off-signers, ensuring compliance with health and safety guidelines
Liaised with crew members and their families, addressing inquiries and providing support as needed.
Handled a high volume of telephone calls, addressing inquiries and directing calls .
Prepared official letters for submission to Embassy, DMA, and Immigration office
Analyzed crew sign-on and sign-off matters to identify potential issues and implement solutions proactively
Managed crew P&I matters, ensuring insurance requirements and facilitating claims processes.
Translated the documentaries for Discovery Channels
Made sure the translated document smooth reading
Checked the needs on translated documents and prepared the final draft
Prepared PR and Crew documents for new crew change
Updated Crew status for upcoming crew change as daily job
Tracked seafarers' sea services and proposed to the owner
Arranged courses for crews' pre-joining education
Calculated crews' monthly wages and accounts
Checked Onboard crews' certificates matter