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Ayesha Kalsoom, HR Coordinator

Ayesha Kalsoom

HR Coordinator·SYNTAX BPO (PVT.) LTD

United Arab Emirates

Master's degree, Business Administration (HRM)

Work experience

Total years of experience: 9 years, 0 months

HR Coordinator

June 2017 - January 2019

SYNTAX BPO (PVT.) LTD

Lahore, Pakistan

June 2017 - January 2019

- Recruitment and Selection process
- Employees record management
- Mange T&D sessions for as per employee’s need
- Evaluate Employee’s effectiveness
- Frequent coordination with department heads
- Performance and compensation

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Customer Service Representative

June 2016 - May 2017

Syntax BPO (Pvt.) LTD

Lahore, Pakistan

June 2016 - May 2017

- Confirmations & follow up calls
- Taking and processing orders with all possible solutions
- Up-selling additional services
- Record management using MS Office.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrative Assistant

October 2014 - May 2016

Syntax BPO (Pvt.) LTD

Lahore, Pakistan

October 2014 - May 2016

- Entering and exit formalities.
- Typing documents, answering and placing calls or emails.
- Connect callers and distributing mails to the concerned department.
- Setting and managing appointments.
- Handle customer’s problems and requests.
- Assist in other administrative duties when required.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Teacher

September 2009 - April 2014

Beaconhouse School System

Lahore, Pakistan

September 2009 - April 2014

- Planning, developing and executing lesson plans.
- Evaluating the academic and social growth of students.
- Employing demonstrations, discussions, and activities.
- Interact with students, parents and faculty.
- Arrange remedial classes when needed.
- Attend staff development workshops.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Virtual University Lahore, Pakistan

January 2013

January 2013

Master's degree, Business Administration (HRM)

Pakistan

University of the Punjab Lahore, Pakistan

January 2008

January 2008

Master's degree, Economics

Pakistan

Bahauddin Zakariya University, Pakistan

January 2004

January 2004

Bachelor's degree, Science

Pakistan

BISE Multan, Pakistan

February 2002

February 2002

High school or equivalent, Administration and Basic Sciences

Pakistan

Skills

Administration
Expert
Administration
Expert
Document Review
Expert
Document Review
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Recruitment
Expert
Recruitment
Expert
ACADEMIC
Intermediate
ACADEMIC
Intermediate
ART
Intermediate
ART
Intermediate
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
GESTIóN
Beginner
GESTIóN
Beginner
JOB ANALYSIS
Intermediate
JOB ANALYSIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate

Languages

English
Expert
Punjabi
Expert
Urdu
Expert

Hobbies

  • Managing Events
  • Listening to music
  • Crafting
  • Sketching
  • Painting