Ayesha Kalsoom, HR Coordinator

Ayesha Kalsoom

HR Coordinator

SYNTAX BPO (PVT.) LTD

Location
United Arab Emirates - Dubai
Education
Master's degree, Business Administration (HRM)
Experience
9 years, 0 Months

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Work Experience

Total years of experience :9 years, 0 Months

HR Coordinator at SYNTAX BPO (PVT.) LTD
  • Pakistan - Lahore
  • June 2017 to January 2019

- Recruitment and Selection process
- Employees record management
- Mange T&D sessions for as per employee’s need
- Evaluate Employee’s effectiveness
- Frequent coordination with department heads
- Performance and compensation

Customer Service Representative at Syntax BPO (Pvt.) LTD
  • Pakistan - Lahore
  • June 2016 to May 2017

- Confirmations & follow up calls
- Taking and processing orders with all possible solutions
- Up-selling additional services
- Record management using MS Office.

Administrative Assistant at Syntax BPO (Pvt.) LTD
  • Pakistan - Lahore
  • October 2014 to May 2016

- Entering and exit formalities.
- Typing documents, answering and placing calls or emails.
- Connect callers and distributing mails to the concerned department.
- Setting and managing appointments.
- Handle customer’s problems and requests.
- Assist in other administrative duties when required.

Teacher at Beaconhouse School System
  • Pakistan - Lahore
  • September 2009 to April 2014

- Planning, developing and executing lesson plans.
- Evaluating the academic and social growth of students.
- Employing demonstrations, discussions, and activities.
- Interact with students, parents and faculty.
- Arrange remedial classes when needed.
- Attend staff development workshops.

Education

Master's degree, Business Administration (HRM)
  • at Virtual University Lahore, Pakistan
  • January 2013
Master's degree, Economics
  • at University of the Punjab Lahore, Pakistan
  • January 2008

Bachelor's degree, Science
  • at Bahauddin Zakariya University, Pakistan
  • January 2004

High school or equivalent, Administration and Basic Sciences
  • at BISE Multan, Pakistan
  • February 2002

Specialties & Skills

Administration
Document Review
Interpersonal Skills
Customer Service Management
Recruitment
ACADEMIC
COMMUNICATION SKILLS
CRISIS MANAGEMENT
CUSTOMER SATISFACTION
DOCUMENTATION
GESTIóN
JOB ANALYSIS
LEADERSHIP
MARKETING

Languages

English
Expert
Punjabi
Expert
Urdu
Expert

Hobbies

  • Managing Events
  • Listening to music
  • Crafting
  • Sketching
  • Painting