Showroom Manager
Levante Trading
Total years of experience :10 years, 4 Months
Levante Trading - Dubai February 2014 - Present
Showroom Manager: • Maintaining the Levante image to the highest standards and ensuring the Showroom and all displays are neat and tidy at all times.
• Responsibility for stock management, ordering, liaising as necessary with Marketing and recommend potential advertising venues and marketing strategies to head
office/management
• Reassess stock biannually to minimize distribution costs/ensure customer orders are met as soon as possible.
• Ensure that customers are extended the highest levels of customer service at all times.
• Deal promptly with Customer complaints, liaising with customer services in order to resolve queries.
• Produce a monthly report covering objectives set, results achieved and sales performance,
collating forward indicators. Accurately monitor, analyse and report sales patterns and trends
• Ensure attendance, individual and team performance is managed effectively with all
members of the showroom team
• Assist in recruiting and training of new staff.
• Liasing with trade people as and when required. Co-operate with other NabUnited
showrooms and stockists as needed.
CHPC - Dubai April 2013 - Feb. 2014
Customer Services Executive: • Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Hospital Aragona, Cremona, Italy 2011 - 2012
Admin & Customer Services Officer:
• Processing new sales leads
• Managing the correspondence between the sales team and their clients.
• Monitoring customer accounts
• Providing data and reports to help the sales team
• Keeping track of sales targets
• Answering phone calls
• Scheduling diaries
Erdek SRL, Calarasi, , Romania 2008 - 2010
Sales Executive
• Plan, locate and establish contacts with new customers
• Obtain relevant documentation, review, prepare and propose a suitable materials and quotation.
• Prepare sales quotations in line with the company pricing policy and propose your
recommendations to the Sales Manager for final approval.
• Organize follow-up visits and report weekly in writing about your sales activities, the status of the pending projects and your achievements.
Eliza SA, Calarasi, Romania: Textile Industry 2005 - 2007
Quality Controller: • Ensure quality of delivery fabrics.
• Identify the reason of the defect / non confirming Fabrics.
• Ensure buyer/ customer feedback & claim.
• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications.
• Assessing customer requirements and ensuring that these are met.
InterAmerican Insurance Company, Romania 2004 - 2005
Insurance Sales Officer:
• Gaining new business by identifying and exploiting opportunities in the local market
• Developing and maintaining good working relationships with clients, primarily insurance
brokers and independent financial advisers (IFAs)
• Introducing new products and promoting them through regular visits and frequent
communication with intermediaries.
• Increasing profitability of existing product lines by encouraging clients to use added value
services wherever possible.
• Consulting on the most effective cover for a particular need, while taking a number of factors into account.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Maintaining detailed knowledge of new and existing products by liaising with colleagues.