Senior Account Manager
Modern Systems & Computer Trade
Total years of experience :9 years, 3 Months
Manage multiple accounts; develop positive working relationships with all customer touch points
• Drive client retention, renewals, upsells and client satisfaction
• Work closely with Associate Account Managers and Ad Operations on day-to-day operational
processes including campaign set-up, receipt of creative or tags, trafficking, optimization,
troubleshooting and QA
• Leverage technical tools and quantitative data to manage campaigns to success, high customer
satisfaction and renewal
• Prepare campaign insights reporting, including analysis and research
• Manage weekly campaign status documents for review
• Work closely with Finance on billing set up and invoicing
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully
executed follow-up to closure on open issues
Overseeing the development of marketing literature
• Manage and work along with our partners and clients in the GCC region.
• Identifies trendsetter ideas by researching industry and related events, publications, and
announcements; tracking individual contributors and their accomplishments.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and
financials; evaluating options; resolving internal priorities; recommending equity investments.
• Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
Formed a product marketing plan for increasing sales and revenue.
• Participated in trade shows, exhibitions and communicated with local associations to promote the
product.
Communication Skills, Injaz,Amman-Jordan • Business Ethics, Injaz, Amman-Jordan
• 'Scoping Study to Analyze The Initiation and Necessary Creation Of European Women Entrepreneurship E-Platform 'For "EU Program For the Competitiveness of Enterprises And Small and Medium-Sized Enterprises"(COSME).(2015). • Research Assistant in two papers: o 'The Impact of Five Big Personality Traits on Leader ship Styles: An Empirical Study Applied On The Branch Managers Of Banks Working At The Hashemite Kingdom Of Jordan '.Published by "Canadian Center Of Science And Education".(2015) o ' Building and Applying a Proposed Model for Suppliers Selection Using Multi Criteria Approach :The Analytical Hierarchy Process (AHP).Published by "Research India Publication".