Restaurant Manager
Crowne Plaza Resort Petra
Total years of experience :15 years, 2 Months
April 2007 - October 2010 - Crowne Plaza Resort Petra (
)
Restaurant Manager
Responsibilities:
Responsibilities included, ensuring that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. To ensure maximum security in all areas under control. To liaise with customers regarding special functions.
To ensure that table appointments, including flower arrangements, are impeccable and that tables are set correctly. To ensure that stations have their correct mise-en-place. To ensure that faults and defects are reported to Maintenance and actioned without delay. To maintain high standards of morale and personal appearance of all staff. To ensure fair and equitable discipline, yet complying with house or company regulations. To investigate and action the causes of staff grievances. To be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified. To ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions. To ensure regular stocktaking of all operating equipment at specified intervals. To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning. To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information. To hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly. To administer tronc in a fair and equitable manner. To give feedback on guest letters and comments. To maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.
in addition to assist the food and beverage manager in running the department, i used to train the staff with the different responsibilities and locations. checking guest satisfaction, solving guest complaints,
checking food presentation and value for money, checking personal hygiene, schadualinge the staff duty rota.
April 2004 - March 2007 - Crowne Plaza Resort Petra (
)
Head Waiter
Responsibilities:
Responsibilities included, assisting the F&B Assistant Manager in supervising the day to day operation of the outlet, assisting in controlling and analyzing on and on going basis the quality levels of product and services, guest satisfaction, merchandising and marketing, operating costs and sanitation. Establishing and maintaining effective employee relations. Conducting under the guidance of the Assistant F&B Manager functions as hiring specific levels of employees, employee orientation, on job performance appraisals, coaching and suspension if necessary to ensure appropriate staffing and productivity. Developing formal on job training plans and conducting these plans. Assisting with the completion of new menus and beverage lists. Attending weekly departmental trainers meeting.
April 2002 - April 2004- Crowne Plaza Resort Petra (
)
Asst. Head Waiter
Responsibilities:
Responsibilities included, supervising the Day to day functions of the outlet employees, Sales and costs. Ensuring optimum performance. Supervising, coordinating and directing the prompt, efficient and courteous serving of food and beverages in the outlet. Conducting pre-meal
briefings and maintaining liaison with the executive chef. Ensuring hotel grooming and appearance standards are met. Controlling stocks for daily use in the outlet. Scheduling guest reservations and arranging for private parties. Conducting all administrative work required such as attendance records, duty roasters and log books.
January 2000- April 2002- Crowne Plaza Resort Petra (
)
Captain
Responsibilities:
Responsibilities included, assisting the Head waiter in supervising the Day to Day operation of the outlet. Coordinating and directing the efficient and courteous service of the food and beverage in the outlet. Maintaining effective employee relation. Conducting employment orientation for the outlet staff.
September 1997 - January 2000- Crowne Plaza Resort Petra (
)
Waiter
Responsibilities:
Responsibilities included, greeting guests at the table, presenting menus, suggesting food and beverages and answering questions regarding the menus. Taking orders and relaying the same to the kitchen. Ensuring that orders are properly executed. Ensuring that the side station is fully stocked in clean condition at the commencement of the service. Ensuring that the tables are set up in accordance with the established standards and that all equipments are clean and in good condition. Attending to guest complains. Ensuring that guest bills are correctly complied and presented to guests in the established manner and correctly paid.
September 1995 - September 1997 -Petra Diamond Hotel (***)
Barman
Responsibilities:
Responsibilities included, assisting the Hotel Manager in supervising the day to day operation of the outlet, assisting in controlling and analyzing on and on going basis the quality levels of product and services, guest satisfaction, merchandising and marketing, operating costs and sanitation. Establishing and maintaining effective employee relations. Conducting under the guidance of the Hotel Manager functions as hiring specific levels of employees, employee orientation, on job performance appraisals, coaching and suspension if necessary to ensure appropriate staffing and productivity. Developing formal on job training plans and conducting these plans. Assisting with the completion of new menus and beverage lists.
• Winning Ways Board Game • IHG Commitment ( Four Keys) • Winning Ways Training • Attending and Co-Tutoring S.W.E.E.T Training • IQ Training • Presentation Skills • Performance Management • Avian Flu Training • Avian Flu 10 Minutes Training • All FLS 10 Minutes modules trainings • Food Hygiene • Full evacuation training- Terror attack with bombs at the ball room • Be My Guest • What is Service? NOTE: Already nominated to attend PATHWAYS 2008.
High school Certificate - Wadi Mousa High School, 1987
