Ayisha Nasreen

• Built and maintained strong working relationships with 800+ staff and department heads, resolving queries
and concerns promptly to maintain trust and engagement.
• Coordinated cross-departmental communication and workforce planning, ensuring smooth, timely operations
across multiple teams.
• Administered payroll and leave processes with a zero-error rate, demonstrating accuracy and reliability
under target-driven, deadline-focused conditions.
• Prepared reports, policy documentation, and internal communications (circulars, SOPs, presentations) using
MS Word, Excel, and PowerPoint.
• Organised training sessions and acted as primary liaison between leadership and staff, supporting
negotiation and professional resolution of workplace matters.

• Engaged regularly with departments to assess needs and gather feedback, supporting data-driven
operational decisions.
• Prepared analytical reports and MIS dashboards for management review using MS Excel.
• Facilitated communication between HR and various units, resolving queries promptly and supporting
onboarding and inter-departmental coordination.

• Managed front-office, client-facing functions including registration, appointment scheduling, billing support,
and customer help-desk operations.
• Coordinated client flow and resolved queries to uphold satisfaction standards, applying strong
communication and problem-solving skills.
• Maintained accurate records and prepared operational reports for management.
• Supported inter-departmental communication and data reporting to improve operational efficiency.