IT Manager & Operation Support Deputy Director
Xceed Contact Center
Total years of experience :27 years, 4 Months
Management of OSS department that handles Operation support application and ERP systems, CRM Application and in-house developed application, management of the Information systems and data management, covering infrastructure services (eg. DNS, DHCP, MS exchange, MS ISA, MS portal ) and storage Sub-systems (SAN&NAS) with Backup subsystems.
• Forecast, Budgeting, planning and implementing department resources including training, manning, software and hardware requirements
• Desktop Support and infrastructure services manager. Plan, Coordinate and manage activities between desktop support team and backend infrastructure teams
• Design, enhance, modify and implement infrastructure services for high available services.
• Manage, monitor, maintain and upgrade hardware servers and workstations and Peripherals.
• tender management for Desktop, notebooks, servers, printer & peripherals
• Vendor support and maintenance contracting and renewals for hardware and software.
• Communicate IT issues, risks, and challenges to upper management and get the buy in and support to enable the department to provide valuable IT services
• Provide vision and strategy, provide strong leadership, and ensure projects align with current and long-term business and customer goals
• Interact with subordinate managers, customers, and functional groups to become the central point contact for all company decisions related to enterprise services
• Develop new IT policies/processes and ensure they are applicable to the business climate
• Assess and influence the technical feasibility of solutions as well as communicate and develop information technology strategy
• Assess new technologies that will participate in attaining business goals and meet company strategic objectives.
• Manage, assist and guide the implementation and setup for all the application projects in coordination with the other functions and departments
Company Partner, Maintenance and Customer Support Manager.
Responsible for Novell and Microsoft Products Sales, Installation and Support.
University