Customer Service
Umniah
Total years of experience :12 years, 1 Months
Build up comparisons and positioning for Voice & Data offers in the local telecom market.
Mystery shopping for telecom products to build a comprehensive customer journey and analysis
- Aswering Calls Phone
- Receipt of financial calims
Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.
Creating marketing campaigns and working with the company's external PR agency to see them executed.
Contributing to the annual sales and marketing plan.
Planning and project managing marketing events and evaluating their success.
Evaluating the effectiveness of all marketing activity.
Developing and implementing an internal marketing program.
Supporting the marketing manager in day to day marketing activities.
Plan, develop and deliver campaigns as agreed within timescales.
Approach and assist new customers that enter the dealership lot
Determine the needs of the customer by listening and asking questions
Perform walk-around with customer and demonstrate features of suitable automobiles
Effectively close automotive sales
Ensure the customer understands the vehicle’s operating features, warranty and paperwork
Maintain an owner follow-up system that encourages repeat business and referrals
Reports to the sales manager regarding objectives, reviews, analyses, and planned activities
Attends training and sales meetings offered by the dealership and manufacturers
Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales