General Manager
confidential
Total years of experience :21 years, 9 Months
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Partnered with vendors and suppliers to effectively manage and budget.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Reviewed operations reports to understand numbers and trends.
• Identified procedure or process changes required to improve performance and productivity.
• Formulated processes to reduce downtime and financial loss.
• Built and reviewed master service agreements to simplify and streamline contract negotiation process.
• Introduced new methods, practices and systems to reduce turnaround time.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Developed systems to track and log work issues.
• Evaluated suppliers to maintain cost controls and improve operations.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Increased profit by streamlining operations by 10%.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Applied food safety & hygiene requirements (HACCP).
• Prepared market & competition analysis
• Managed and develop catering department.
• Provided regular reporting on Business Development activities & results.
• Analyzed financial reports P&L.
• Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
• Coordinated technical training and personal development classes for staff members.
• Managed new employee orientation training process for more than 60 employees.
• Monitored resource allocation, budget development and personnel recruitment for multiple catering projects.
• Collected data and performed customer needs analysis.
• Supervised team duties related to decision support and business intelligence for business users.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.
• Developed departmental systems and procedures to better align workflow processes.
• Developed restaurant's structure & identity.
• Released delivery system and achieved ADT 30 mints.
• Expanded and opened several branches in different cities.
• Re-engineered products & price structure to convey market's elasticity.
• Found new qualified suppliers at best price level.
• Implemented Strategic Marketing & Sales Plan.
• Scored ideal gross profit margin ratio.
• Provided regular reports on Business Development activities & results.
• Found solutions to maintain food and service quality.
• Analyzed financial statements to anticipate any possible action.
• Collaborated with local field sales to promote brand awareness and sales results.
• Engaged, educated and befriended customers to deliver amazing buying experience.
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Played major role in enhancing stock availability and variety.
• Analyzed competitors and distributed comparison table to my colleagues.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Opened new markets & introduced fleet sales.
• Communicated product information with confidence and educated consumers about company.
• Introduced matrix target to achieve multi-product sales requirements.
• Achieved and exceeded sales goals in line with prescribed selling strategy.
• Increased brand sales to unprecedented level from 1 car/month to 5 cars/month.
• Sat specific (SMART) sales objectives to increase records.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Functioned as team player by working with other members to deliver sampling goals.
• Introduced field recruiting at industry events to attract new workers and customers.
• Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
GPA 3.22. Honor List.
GPA 2.2
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