IT Manager
Bin Shihon Riyadh
Total years of experience :27 years, 4 Months
• Success integration with ZATCA Phase 2 for 2 subsidiary companies by End December 2023.
• Launch Project account on dynamic 365 by 1 Jan 2024.
• strength the technical team with a hyper model resource between (Functional and Techno functional)
• Build first ITSM platform to receive requests and incidents.
• Manage Integration Between Odoo HR with Microsoft dynamic for employee financial transitions.
• SIMAH Project Manager for IT Assessment and Roadmap in 6 Streams
(Enterprise Architecture EA, Enterprise Application Integration EAI, DevSecOps, Cloud, Data Operations and Governance).
• Build Eficient Portfolio Management Ofice, Track Projects for ROI and define KPIs for benefit realization.
• Implementing incentive-based contract for Third Party sourcing, along with Portfolio Prioritization with IT delivery capacity and capabilities.
• Managing IT investments, Vendor Management as you would a financial portfolio, balancing potential return, fit with objectives, and risk assessment.
• Project Manager for SMART METER SMOC, implementing 9 million Smart meters and integrates it with SAP IS-U billing system.
• Digital project manager for more than 10 initiatives including (business transformation from meter centric to customer centric, customer experience, field force management and mobility, operation excellency, data monetization,
outsourcing, planet maintenance scheduling)
• Develop the customer experience strategy and Customer journey across digital touch point.
• Project Manager for the OMNI channels project, that have more than 4 MVP
including mobile app, WhatsApp and IVR.
• IFS Project Manager, decommissioning the current legacy system with IFS (FSM and PSO) field force Management.
• Digital Customer Experience Selection, roadmap, Strategy, and implementation.
• Scoping, awarding, SI selection and licensing of SEC Internet Portal project.
• PMO for Move in Move out (MiMO) Project in SAP IS-U (Device Management, FiCA,
Billing, Balaghat and BPEM), this strategic project aimed to transform SEC Business from Meter Centric to Customer Centric.
• Digitizing Champion handling SEC Channels Initiative, which aims to (Digital Customer Experience, Enablement Of Digital Operations, Driver of Mobility &
Digital Worker, Towards Smart City)
• Launched Critical Project on SEC Billing (New Tarif, VAT).
• Project manager for SEC and SEC subsidiaries websites design and information
architects, including (Internet & Intranet).
• Team member of SEC digital campaign ( دك SS بي _ المتك SS س , دك SS بي _ ك SS فاتورت (
• Present and promote content and apps in variant digital tools and channels.
• Campaign analytics activities - tracking and monitoring performance, platform optimization, media planning and campaign management for website channel
marketing.
• Supervise the creation, editing, tuning, and publishing of the content messages, selection of imagery, design & style of delivery, including translation and localization for internet and intranet.
• Managing corporate LinkedIn page, with content and digital strategy.
• Coordinate with the advertising agency regarding the product briefs for proper creative and campaigns.
• Improving the customer experience and optimizing engagement levels.
• Create, develop, and manage (content + application) for SEC Internet / Intranet sites.
• Build relationships with key stakeholders to generate the flow of company latest content.
• Maintain corporate identity by keeping a consistent look and feel throughout all web properties.
• Working with a cross-departmental team, maintain and develop all web
properties.
• Copy, edit, and proofread all web content.
• Manage data analytics activities for the platforms, website channel marketing, track, and report on all site metrics for visitors behavior and experience by analytic tools.
• Work with public afairs to process updated content and activities into correct
digital channels (Company website, social media).
• Member of Yammer 1st committee for internal communication.
• Developing case studies for SEC websites, working cooperatively with stakeholders by implementing new web technologies.
• Managing (E-surveys) application, which is the SEC surveys engine.
• Member of SLA Team of Public Afair BU.
I worked as senior Web developer; Department was responsible for Internet & intranet Site and
Developed its own Web Application.
• Content Manager for SEC internet site.
• SharePoint Administrator for SEC Intranet.
• Member of analysis team for internet / intranet project.
• Develop (Dips Site) its help marketing division to meet work unit need and Ad Agencies work
With a Special workflow.
• Develop Internal Communication E-services such as (condolence, greeting, Patient reporting and
Request Service …. etc.) for Public Relation Dept.
• Develop Club Registration System.
• Developed E-Mishkat, which is internal News.
I worked as a senior web developer; the department was responsible for the Internet & intranet site and developed its own web application.
• Content manager for SEC internet site.
• SharePoint administrator for SEC Intranet.
• Member of analysis team for internet / intranet project.
• Develop (Dips Site) to handle Agencys work with a multilayer workflow.
• Develop internal communication E-services such as (condolence, greeting, Patient
reporting and request service ... etc.) in Public Relation Dept.
• Develop Club Registration System.
• Developed E-Mishkat, which is internal news.
I worked as a software developer in IT Department, using visual studio environment to develop web solution for the Attar travel agency, and added new models to the
website, developed portal models:
• Develop a Student Registration system (study in Australia).
• Implement the financial transaction for inner and outer travel agencies from the
system.
• Integrate Financial Exist System within in-house Human Resource System.
• Develop E-services for customer to check the debit and credit accounts.
degree,