أيمن عصيري

1. Direct Assistant of General Manager.
2. HR duties such as recruiting, interviews, employees contracts, medical insurance, vacations, worksheets of
employees, Salary deductions, Employees terminations and resignations process.
3. Company contracts follow up and renewals.
4. Renewal of company papers with government institutions such as Registration Certificate of Amman
Chamber of Commerce and Import License of the company.
5. Assisting in Company Bank payments and deposits.
6. Responsible of office supplies Purchase orders, Stock movements of promotional materials warehouse.
7. Responsible of two CRM systems reports, data entry and follow up with company’s employees.
8. Responsible of hotels reservations of company guests and events.
9. Responsible of company’s main Phone and Fax.
10.Creating TNT documents shipments orders when needed and follow them up.
11.Preparing company Letters, Quotations and Announcements when required, Documentation and Filing.
12.Personal Escort of GM when required.

“Worked in SAMSUNG Project”

1. Answer approximately 50 inbound customer calls per day in a professional and friendly manner.
2. Following the conversational required script and keeping the customer calls to fewer than 4 minutes.
3. Troubleshooting and giving solutions to customers who are facing problems in services and products.
4. Providing information about products and services.

(Note: +6000 employee works in the company)
1. Solving problems and disputes of the employees according to the company’s policy, regulations and Labor Laws in Jordan.
2. Resignation and Termination procedures of the company employees across all country.
3. Relocate/Transfer employees to new Locations according to work conditions and needs.

Al-Faisaliah Healthcare Systems Company (FHS) “Philips agent”, Amman, Jordan

1. Conduct research and analyses data to prepare reports, documents and presentations when required.
2. Pricing and creating Spare parts Quotations and Assist the bedding team in pricing the spare parts tenders.
3. Follow up customers’ needs and provide with proper support and feed back to ensure highest customer satisfaction.
4. Responsible of purchase orders, Stock movements and Invoicing of spare parts.
5. Serve as the main point of contact for over 40 vendors, including (Phillips, Elekta, Steris, and Vyaire).
6. Actively support 20+ Service engineers with needed paper work and spare parts requests & confirm spare parts delivery and installation.
7. Expert in SAP ERP and SAP B1 service module data entry, entering company service contracts & all other transactions related to service department.
8. Creating Tender bank Bonds using the approved bank format with confirmation of Finance and GM.
9. Prepare memos, letters and presentations as requested.
10. Receive and send Faxes related to operations on time as needed, Documentation and Filing.
11. Training new office employees and providing support to them to handle their duties in the office.
12. Creating DHL, TNT and Aramex shipments and follow them up.

Ashyaat is the first online store that targets all the community layer in Jordan
(www.ashyaat.com)

Answer approximatly 200 inbound customer calls per day in a professional,
friendly and courteous manner

Providing information on additional products and services

Following the conversational script provided by system and keeping the customer
calls to under 5 minuites

Escalating customer calls to my supervisor, if needed

Making outbound customer calls to inform customers when there would be a
delay in their delivery date

Discussing billing issues with customer and offering possible solutions

• Practicing and Training in departments of: Customer service and deposits, Bank facilities and loans, Foreign Transactions, Accounting and Auditing of checks and bills.