Showroom Manager
LG and Hisense Electronics
Total years of experience :8 years, 9 Months
- Established and coached a dynamic team of seven sales representatives dedicated to delivering exceptional service, ensuring each customer enjoys a memorable shopping journey.
- Evaluated sales reps by implementing effective communication strategies, optimized compensation structures, and ambitious sales targets to boost team productivity and achieve 15% revenue growth.
- Recognized customer service gaps and introduced a Google Sheets follow-up system to proactively track issues and manage wish lists for out-of-stock items, enhancing satisfaction and minimizing frustration.
- Secured win-win contracts with vendors and retail customers by meeting their expectations on key factors such as pricing, delivery, and services, ensuring a successful deal outcome for all parties involved.
- Managed wholesale accounts, as the primary channel between clients and project teams to align them with business objectives and ensure deliverables meet expectations.
- Created a coffee cupping program for customers and a specialty mix based on their qualifications.
- Implemented a coffee education loyalty program and provided Barista training, sharing our passion for coffee through storytelling, practical exercises, and hands-on experience from bean to cup.
- Evaluated barista performance and tested equipment and storage to ensure they met specifications.
- Monitored roasting standards by verifying temperature, hygiene, and packaging to ensure consistency.
- Trained employees on various coffee beans knowledge, including varieties, origins, roasting processes, and how these impact aroma, flavor, and brewing methods.
- Ensured a smooth and hygienic production by upholding strict hygiene standards.
- Led colleagues in monitoring workflow, customer engagement, and motivation levels.
- Interacted with customers as needed and processed orders via telephone/walk-in.
-Served multiple patrons simultaneously with full-course meals in a high-volume, fine-dining atmosphere.
-Ensured that all expectations were met and exceeded by actively checking up with customers and quickly correcting issues.
-Followed and applied the group’s standardized policies and rules.