ايمن ابراهيم حسين الحسين

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Emirates Integrated Telecommunications Company (du) Al-Ain, UAE
Sales &customers service (consumer &Enterprise )

.Offer consultative sales and service on the sales floor.
. Assist customers with the purchase of Company products and services, features, accessories and bill payments.
. Responsible for ordering, shipping, receiving, organizing, and merchandising inventory.
.Answer inbound calls and assists sales representatives.
. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
Service multiple corporate accounts within the same industry
Work closely with operations to increase bandwidth of clients on demand as a gesture to retain client patronage
Work closely with the tariffs to get the pricing tolerance to adjust service prices to clients when called for to retain their patronage
Create and maintain rapport with corporate clients through periodic and meaningful visits or calls to proactively address concerns and bandwidth requirements.
Provide management with regular client satisfaction and issue management report

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Ensure the achievement of targets assigned by the branch manager by conducting phone calls, field visits, cross-selling and referrals
. Migrate customers transactions from branches to low cost electronic channels to ensure reduced cost and time for branch operations
.Provide customers with competent, timely and error fee services in the area of account opening and account management (Assets &liability Products, after sales ….etc)
.Guide customers regarding the right products to meet there needs .
.Adherence to all banks polices, operating Manuals, services quality standards and code of conduct for smooth workflow, high service quality and low level of operation risk.
Attend various training and learning programs to close the skills gaps and to ensure proper awareness about Islamic banks products

Ensuring that staff are motivated, monitored and measured in line with company
Targets and performance standards. Responsible for making sure that any gaps in
Performance or quality are quickly identified and addressed. Producing accurate
Reports on team performance for senior managers
Responsible for large account and large government company in UAE With My Account manager (ADNOC, AD police Ministry of pristine, AD municipality, Alain Municipality, UAE university, Alain distribution Company, Alain Zoo
Alain Hospital, Alain Ruler Dewan)

• Handled the tasks of developing and refining food packaging as well as food processing equipment
• Performed responsibilities of generating food processing and manufacturing specifications by coordinating with the food research and development staff
• Responsible for updating knowledge of food processing standards by attending seminars and food processing shows
• Assigned the tasks of documenting food manufacturing phases and update the same to the chief processing engineer
• Handled responsibilities of performing under related tasks as required

Quality control technician/ internship-practices
Within the practice, i gained knowledge in: water treatment for drinks, calculations and procedures for formulating syrups, process of bottling soft drinks for coca cola, process washing the glass container, distribution of personnel who work on line, basic concepts about the coca cola elaboration process.

In the practice i undertook the following tasks: physicochemical analysis according to parameters set in softened water, raw water, treated water, sugar, simple syrup, finished syrup and product; calibration of equipment and instruments for analysis, microbiological analysis, quality audits, programming syrups.

I also had involvement in the development of cleaning programs, flow charts and logs of the following areas: water treatment, preparation of syrup, bottling line, warehouse for raw materials, warehouse, distribution center and area of operation and service..