Sales Account Manager
SIGMA IT
Total years of experience :18 years, 7 Months
• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Generate new business using existing and potential customer networks.
• Makes sure clients receive requested products and services in a timely fashion.
• Keep records of client transactions.
• Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service).
• Maintain high level of professionalism and competence in every client interaction.
• Provide support in new product development and enhancement activities.
• Sells and performs related assignments necessary to maintain or achieve maximum sales volume and customer service standards for window treatment products and services to achieve market sales productivity goals.
• contribute to the growth and success of the company by continuing our tradition of exceeding customer expectation.
• demonstrating outstanding product knowledge, sales and service.
• A successful track record of bringing creativity to projects, solutions to problems and an ability to think outside the box are essential to the role.
• working proactively to build relationships with designers, builders, and customers alike.
Selling full range of GPS devices.
Providing technical support and information on how to use the devices
Troubleshooting the devices and updating software and maps.
Daily sales report.
Checking the stock availability at showroom.
Selling full range of Xerox Products & services.
Responsible for all sales activities is assigned account or regions
Manage quality and consistency of product and service delivery.
Responsible for making repeat sales to their existing customers.
Reviewing your own sales performance, aiming to meet or exceed monthly targets.
Gaining a clear understanding of customers' businesses and requirements & increase the level of customer satisfaction.
Responsible for solving all problems of Lenovo products (Idea pad, Desktop, IBM ThinkPad, Tablets)
Remote Troubleshooting by RTO program.
Handle escalations and all kinds of complains.
Responsible for creating product key for machines preloaded with wins 8
Working with customers via phone and remote sessions to diagnose & solve their issues.
Troubleshoot issues regarding Microsoft office.
Troubleshoot issues regarding wireless network or LAN network.
Responsible for handling customer's inquiries that is related to the Operating System (wins 8/Wins7/vista/XP).
Maintaining highest client satisfaction.
Able to handle most of software and hardware problems.
Acted as a frontline interface with customers of Vodafone companies worldwide.
Owned and managed the client relationship: resolved calls efficiently and effectively.
Ensured service level agreements were met and maintained.
Worked as part of a team and ensured offering world-class Customer Service at all times.
Became proactive in regards to the improvement of processes and procedures.
Communicated positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
Created and promoted an environment that fostered both individual and team advancement to ensure the outstanding delivery of customer service.
Mentored and supported new employees.
Used the job tools (telephone and computer) effectively.
Ensured that all service level in handling all transactions were met and measured through productivity reports.
Handled all the clients' billing system and requests, along with light technical issues.
Handled all escalated clients calls. Maintained customers' service and loyalty.
Reported to team manager and upper management regularly. Attended regular team meetings and worked on implementing received feedback.
Looked into new ways of improving service levels.
Offered new services and products to clients over the phone.
Working in Stream Global Services as a Support Professional for customer services and relation in Canadian Account (SIRIUS), Providing Technical Support, Activation, Collection, Billing, and Retention.
Technical support for all SIRIUS products (Radio satellites)
Responsible for checking phone & testing it according to NOKIA final test specification for GSM/WCDMA phones SB with willtek tester.
Handling the phones rounds between shops & maintenance.
Daily Reporting according to ISO procedure.
Graded A in the Graduation Project, a full featured development of Database and Network