Senior Relationship Manager
Bank of Jordan
Total years of experience :16 years, 7 Months
( Team Leader) - Corporate / Commercial Business Development - (SMEs) ( Main Tasks are Managing Relations, Marketing & Sales)
•Develops and maintains long-term relationships with a growth strategy focused both on financial gain and customer satisfaction.
•Ensure the overall growth and success of an assigned portfolio by deepening relationships with existing customers and new acquisitions.
•Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
•Identify emerging markets and market shifts while being fully aware of new products and competition status.
•Continually partners with existing customers in order to fully understand their businesses, goals, and challenges.
•Perform effective financial analysis in credit, cash flow, and collateral.
•Demonstrate strong interpersonal skills and provide exceptional service throughout the client relationship process.
•Generate new business through prospecting, calling, and networking .
•Manage projects within client relationships, working to carry out client goals while meeting company goals .
•Understand the client's business environment, strategies, and industry to better determine their credit.
•Responsible for the direct sales of financial products to new and existing large & small business clients and individuals and generate sales among client accounts, including upsetting and cross-selling .
• Identifies opportunities to grow business with existing clients and coordinate with staff members working on the same account to ensure consistent service .
•Develops and executes a comprehensive relationship management and business development plan for customers and prospects.
•Aim to preserve customers and renew contracts.
•Monitor and assess activities with competitors to proactively satisfy and retain our clients and gain solid knowledge of competitors.
•Provide excellent service in order to maintain a positive reputation for the business .
•Resolve any customer complaints in a prompt and professional manner.
•Enhances and support a compliance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. (KYC ) and (AML) .
a credit portfolio consists of corporate accounts.
•Preparing credit proposals and making recommendation.
•Marketing issues regarding presenting bank products to new clients in order to deal with them in a corporate perspective.
•Spearheaded the development, improvement and refinement of credit policies, procedures and strategies to enhance the company's risk management platform.
•Considers both the big picture as well as the day-to-day when managing the account.
•Continuous investigative and collaborative contact with customers to gather strategic information about their business, understands their issues, uncovers unrecognized problems providing solutions to them.
•Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client.
•Preparing market studies about various economical sectors.
•Communicates potential client and/or market shifts, changes or reactions, as well as client needs back to appropriate levels
• Managing a range of complex and standard corporate accounts and attracting new corporate business to the bank.
•Ensures client derives value from enterprise-wide licenses to maintain loyalty by working closely with the Commercial Managers, Account Associates, Customer Care and other functions, to drive increased usage and broad adoption .
for credits facilities at Facilities Department
•Meeting clients to investigate and discuss feasibility.
•Filling and analyzing the application and complete note (all kinds of applications) personal, commercial (simple, complex).
•Prepare the application to be executed and discount.
•Dealing with all kinds of credits and its items (loans/personal and commercial)
•Renewal of existing facility for clients whom have limits.