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Ayman Salem, call center agent

Ayman Salem

call center agent·Higher Innovation Center

United Arab Emirates

Diploma, Accounting And Administration

Work experience

Total years of experience: 8 years, 7 months

call center agent

January 2023 - July 2025

Higher Innovation Center

Dubai, United Arab Emirates

January 2023 - July 2025

Handled high-volume inbound and outbound calls, resolved customer inquiries, and provided timely solutions. Maintained accurate records in CRM systems while ensuring excellent service and meeting performance targets.
Company industry:
Training & Education Center
Job role:
Customer Service and Call Center

receptionist

January 2021 - January 2023

uae fedration dubai youth and sport hostel association

Dubai, United Arab Emirates

January 2021 - January 2023

Delivered a warm and professional welcome to guests, creating a positive first impression. Managed front desk operations, scheduled bookings, and coordinated administrative tasks. Handled inquiries efficiently, maintained accurate records, and supported smooth daily operations.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

customer service representative

January 2017 - January 2021

dewa

Dubai, United Arab Emirates

January 2017 - January 2021

Delivered exceptional service by resolving 95% of customer issues on the first call, boosting satisfaction scores. Handled high volumes of inquiries with accuracy and professionalism, maintained detailed records in CRM systems, and consistently exceeded performance and quality targets.
Company industry:
Electric Power Production & Transmission
Job role:
Customer Service and Call Center

Education

Smouha Commercial school

July 2014

July 2014

Diploma, Accounting And Administration

Egypt

GPA (percentage): 70%

GPA (percentage): 70%

Smouha commercial school system five years. I studied banking, economics, financial accounting and secretarial specialties over a period of five years .

Skills

ADMINISTRATION
Expert
ADMINISTRATION
Expert
LOTUS NOTES
Expert
LOTUS NOTES
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
PERSONNEL
Expert
PERSONNEL
Expert
RECEIVING
Expert
RECEIVING
Expert
SAFETY
Expert
SAFETY
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
BANKING
Beginner
BANKING
Beginner
ECONOMICS
Beginner
ECONOMICS
Beginner
ENGLISH
Beginner
ENGLISH
Beginner
Customer Service
Expert
Customer Service
Expert
Sales
Intermediate
Sales
Intermediate
Call Center
Expert
Call Center
Expert
Customer Care
Intermediate
Customer Care
Intermediate
Microsoft Office
Beginner
Microsoft Office
Beginner
Microsoft Excel
Beginner
Microsoft Excel
Beginner

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Training
hp sales sitting prices
hp online
Jan 2020
pta courses
dubai way
Apr 2024