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Ayman Shaalan, IT Manager

Ayman Shaalan

IT Manager

Medgulf

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Electronics Engineering - Communications
Experience
19 years, 4 Months

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Work Experience

Total years of experience :19 years, 4 Months

IT Manager at Medgulf
  • Egypt - Cairo
  • My current job since January 2014

• Built up two fully equipped data centers from scratch in 90 days
• Established an IT Department and recruited team leaders and engineers
• Terminated the contract with the outsourcing company in four months
• Holding responsibility of all IT related systems
• Managing the IT department and all related operations and projects

Voice Communication Supervisor at Mobinil
  • Egypt - Cairo
  • January 2013 to January 2014

 Led a team of 7 engineers and technicians.
 Held responsibility of corporate and call center operations
 Delegated tasks related to big projects and followed up on them

Principal Voice Communication Engineer at Mobinil
  • Egypt - Cairo
  • January 2010 to January 2013

 Handled big projects, such as Smart Village & Pyramids Heights sites and integration with LinkdotNet call center
 Cooperated with the development team in planning for future projects
 Held responsibility of call center enhancements, migrations, and new integrations

Senior Voice Communication Engineer at Mobinil
  • Egypt - Cairo
  • October 2007 to January 2010

 Managed Mobinil’s data and voice over IP network
 Operated Mobinil’s call center and handing related incidents and requests.
 Troubleshooted incidents to guarantee the company’s continuity plan
 Planned and designed network expansions, and participating in the implementation

Voice Operation Technical Support Engineer at Orange - France Telecom
  • Egypt - Cairo
  • January 2005 to October 2007

 Diagnosed fault-related cases by utilizing software diagnostics and other network/product utility programs
 Performed incident management, reported and documented steps
 Monitored systems, customer networks and product, and dealing with alerts and events as appropriate

Education

Bachelor's degree, Electronics Engineering - Communications
  • at American University in Cairo (AUC)
  • December 2004

 Honored by AUC for achieving highest honors in graduation (2005)  Awarded “Exemplary Student” of the year in the electronics engineering department (2004)  Honored by AUC for academic achievement in electronics engineering (2002, 2003, and 2004)  Honored by the Career Advising & Placement Services office (CAPS) for high performance in summer internship (2003 and 2004)  Selected among the top ten students obtaining full term scholarship (1998 - 2004)  Honored by Office of Student Organizational Activities in AUC for being a distinguished student leader in student activities (2003)

Specialties & Skills

Incident Management
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Operation
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IP
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Integrations
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Integration
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Languages

English
Expert
Arabic
Expert

Memberships

Engineers Syndicate
  • Engineer
  • January 2005

Training and Certifications

IP Telephony Advanced Implementation (Training)
Training Institute:
Avaya University in Budapest
Date Attended:
June 2008
Implementing Secure Cisco WANs (Training)
Training Institute:
Synergy
Date Attended:
May 2008
R&M Cabling Standards (Training)
Training Institute:
R&M
Date Attended:
February 2008
Cisco Gateways and Gatekeepers (GWGK) (Training)
Training Institute:
Sigma-IT
Date Attended:
November 2007
Alcatel-Lucent IP Telephony System Configuration (Training)
Training Institute:
Alcatel University in Brest
Date Attended:
March 2007
Avaya Communication Manager Basic Administration (Training)
Training Institute:
Orange- France Telecom
Date Attended:
June 2007
Alcatel-Lucent IP Telephony System Installation (Training)
Training Institute:
Alcatel University in Birmingham
Date Attended:
February 2007
Cisco Quality of Service (QoS) (Training)
Training Institute:
Synergy
Date Attended:
January 2007
Cisco Voice (CVOICE) (Training)
Training Institute:
Synergy
Date Attended:
August 2006
Nortel IP Telephony System and Troubleshooting (Training)
Training Institute:
Nortel UK in Orange Premises
Date Attended:
July 2006
Cisco IP Telephony (CIPT) Fundamentals (Training)
Training Institute:
Orange- France Telecom
Date Attended:
April 2006
Juniper Voice Flow (VF3000) Configuration and Operation (Training)
Training Institute:
Orange- France Telecom
Date Attended:
February 2006
TDM Switching (Training)
Training Institute:
Orange- France Telecom
Date Attended:
December 2005
Advanced IP Telephony Design (Training)
Training Institute:
Avaya University in Guildford
Date Attended:
October 2009
Avaya IP Telephony Fundamentals (Training)
Training Institute:
Orange- France Telecom
Date Attended:
March 2006
Voice Fundamentals, Configuration, and Troubleshooting (Training)
Training Institute:
Orange- France Telecom
Date Attended:
June 2005
Alcatel-Lucent IP Telephony Voice Services (Training)
Training Institute:
Alcatel University in Brest
Date Attended:
April 2007
Cisco Voice Over IP (VOIP) Troubleshooting (Training)
Training Institute:
Orange- France Telecom
Date Attended:
January 2006
Collaboration Workshop (Training)
Training Institute:
Cisco Egypt
Date Attended:
May 2013
Collaboration Road Show (Training)
Training Institute:
Cisco Dubai
Date Attended:
December 2012
Deploying Cisco ASA Firwall Solutions (Training)
Training Institute:
Equinox
Date Attended:
July 2011
Unified Contact Center Express (Training)
Training Institute:
Sigma-IT
Date Attended:
July 2010
Cisco Unified Presence Design and Implementation (Training)
Training Institute:
Global Knowledge
Date Attended:
May 2009
Implementing Cisco Unity Connection (Training)
Training Institute:
Sigma-IT
Date Attended:
March 2009
Troubleshoot and Maintain IP Telephony (Training)
Training Institute:
Avaya University in Dramstadt
Date Attended:
November 2008
Troubleshooting Unified Communications (TUC) (Training)
Training Institute:
Sigma-IT
Date Attended:
November 2008
Cisco IP Telephony 2 (CIPT2) (Training)
Training Institute:
Sigma-IT
Date Attended:
November 2008
Cisco IP Telephony 1 (CIPT1) (Training)
Training Institute:
Sigma-IT
Date Attended:
October 2008
CCIE Bootcamp (Training)
Training Institute:
Global Knowledge
Date Attended:
December 2009
Cisco Certified Network Associate (CCNA) (Training)
Training Institute:
Cisco Academy - AUC
Date Attended:
November 2005
Wide Area Network (WAN) (Training)
Training Institute:
Orange- France Telecom
Date Attended:
March 2005

Hobbies

  • Technology
    Exemplary student in university