Head of Human Resources and operations
Plugin Talents
Total years of experience :19 years, 4 Months
• Crafted the Human Resources budget of 25 companies
• Coordinated implementation of people-related services, policies and programs, for 10 clients in multiple
industries.
• Conducted annual salary surveys and developed, analysed and updated company salary budget.
• Developed succession plans and promotion paths for all staff.
• Devised hiring and recruitment policies for 3000 employee.
• Liaised between multiple business divisions to improve communications.
Planning and Development
• Develop, implement HR policy and update Employee handbook for each division
• Develop, implement and monitor human resources Opex and Capex annual budget.
• Maintaining monthly budgetreview dashboard
• Revising and approving KPIs and Job Descriptions
• Ensure planning, monitoring, and appraisal of employee work results by training managersto coach and
discipline employees
• Complete human resource operational requirements by scheduling and assigning employees and following up
on work results
• Designing and implementing organization chart
Compensation, Benefits and Policy
• Recommending, planning, and implementing pay structure revisions(grading structure
• Developing, implementing and maintaining human resources Policy and procedures
• Ensure legal compliance by monitoring and implementing applicable human resource federal and state
requirements
• Practicing at least one salary survey per year
• Recommending changesin benefits offered
Compliance and law.
• Maintaining historical human resource records by designing and auditing a filing and retrieval system, keeping
past and current records
• Maintaining professional and technical knowledge by attending educational workshops
• Contributing to team effort by accomplishing related results as needed
• Guide and give allsupporting documentsrequired to lawyer in case of any complaint in the ministry of HR
• Attending court hearing if required to clarify termination process
• Ensure that exit interviews are conducted and the staff views and reasonsfor resignations are documented
• Hearing and resolving employee grievances, counseling employees and supervisors
• Conducting investigations, maintaining records, representing the organization at hearings
Recruitment
• Updating current and design new recruiting procedures(e.g. job application and onboarding processes)
• Supervise the recruiting team and report on its performance
• Keep track of recruiting metrics( time-to-hire and cost-per-hire)
• Research and choose job advertising options
• Recommending waysto improve our brand
Performance management
• Assign specific objectivesto teams and employees(KPIs)
• Develop and monitor performance appraisal process
• Develop rewarding program
• Continue the improvement process
• Annual training plan
Employee relations
• Supervise employee care process
• Hear and resolve employee grievances, counseling employees and supervisors
• Build the employer brand strategy
• Employee Engagement program
• Bi-Annualsatisfaction survey
Administration duties
• Supervise day-to-day operations
• Oversee facilitiesservices, maintenance activities and tradespersons(e.g electricians)
• Oversee and evaluate service providers(accommodation and transportation)
Reporting
• Monthly headcount and actual cost per grade for each department
• Monthly benefits provision to finance team
• Quarterly budget review and gap analysis
• Other reportsrequired by board committee
• Built HR department from scratch (as a startup business).
• Implemented HR policy for 3 countries(Egypt, Tunisia and UAE).
• Created the compensation and benefits policy for each country.
• Saved 20% of the company budget via benefits restructure.
• Implemented performance management matrix.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position
knowledge and skillset.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutionsinto
business strategies.
• Collaborated with entire human resource department to discuss new waysto recruit top talent.
• Maintained work structure by updating job requirements and job descriptionsfor positions.
• Structured compensation and benefits according to market conditions and budget demands.
• Administered benefits programs, analyzed compensation and other competitive data and prepared
budgets.
• Implemented HR policy to comply with UAE labour law and global HR policy.
• Increased employee satisfaction by 20%.
• Reduced turnover by 30%.
• Reduced time to hire from 4 weeks to 10 days.
• Motivated employeesthrough special events, incentive programs and constructive feedback.
• Coordinated implementation of people-related services, policies and programsthrough departmental
staff.
• Conducted annual salary surveys and developed, analyzed and updated company salary budget.
• Provided human resources, recruiting and resource allocation guidance in commercial consulting
environment.
• Implemented HR process from scratch.
• Invented employee care concept.
• Added some contractual termsto protect company if the client is not following UAE labour law, (as an
outsourcing company).
• Created employees’ satisfaction Metrix.
• Applied facts and analyticsto understand trends and develop solutionsto positively impact organization.
• Contributed to business and HR functions by identifying, prioritizing and building organizational
capabilities, behaviors, structures and processes.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of available tools.
• Be the link between the customer and various departments.
• Educate the customers about new or additional services.
• Delivery information about new offers and educate the customer how to use it in best way.
• Knowledgeable of customer needs and how to satiate it.
• How to use applications in analyzing the case.
• Handling complains in case of network problems.
Coordinating Between Owner Company & Contractor.
Give a weekly Report includes the finished works.
Make A final report includes all used material and warehouse balance.
Ensuring that inspection and tests are carried out and documented in accordance with the approved procedures and plans.
Attending to inspection and tests, according to the approved “Quality control plan for site activities”, verifying the inspection reports and validating the results.
Collecting the inspection records, maintaining and updating the inspection and tests status.
Using a computer program called (PCOS) Project Completion System to issue all inspection summary reports which include all tests and certificates related to all items.
Customer Account.
Inventory Account.
Salaries Account
Assoc CIPD