Principal, Technology Vendor Management
Mobinil
Total years of experience :24 years, 4 Months
• Lead contract negotiation with local and international vendors \[ALU, Motorola, Huawei, NSN, …\], accountable for obtaining best technical SLA and commercial terms, this also includes the full` contracts’ cycles of renewals, Amendments, Non-Disclosure Agreements, responding to RFP/RFI/RFQs.
• Co-operate with procurement department to make use of Corporate Sourcing Contracts (CSC’s) made by shareholders to get maximum discounts and optimal prices.
• Resolve business risks through including relevant terms in all Vendors contracts to guarantee business continuity and operations excellence, co-ordinate with legal department to ensure that the contract and service is according to local law and regulations.
• Managing purchase order, invoicing processes and delivered technical acceptance.
• Support Technology Department \[BSS, NSS, VAS\] with contract related issues and claim strategy during offer preparation and project implementation phase, be the prime contact for the project team in contractual matters.
• Initiate quarterly account management reviews with key vendors to address technical or business issues raised at account review meetings.
• Enhancing the business processes to ensure better operational results, and ensure alignment with the business strategy, financial budgets \[OPEX, CAPEX\], and technology short and long term goals.
• Provide recommendations with the process and procedures to improve the network performance.
• Analyze BSC \[Huawei, NSN\] configuration and evaluate BSS parameters.
• Check database consistency: audit the procedure for the ongoing database, network configuration management.
• Provide quick win recommendation: document includes short term implementations identified after preliminary audit.
• Lead contract negotiation with local and international vendors \[ALU, Motorola, Huawei, NSN, …\], accountable for obtaining best technical SLA and commercial terms, this also includes the full` contracts’ cycles of renewals, Amendments, Non-Disclosure Agreements, responding to RFP/RFI/RFQs.
• Co-operate with procurement department to make use of Corporate Sourcing Contracts (CSC’s) made by shareholders to get maximum discounts and optimal prices.
• Resolve business risks through including relevant terms in all Vendors contracts to guarantee business continuity and operations excellence, co-ordinate with legal department to ensure that the contract and service is according to local law and regulations.
• Managing purchase order, invoicing processes and delivered technical acceptance.
• Support Technology Department \[BSS, NSS, VAS\] with contract related issues and claim strategy during offer preparation and project implementation phase, be the prime contact for the project team in contractual matters.
• Initiate quarterly account management reviews with key vendors to address technical or business issues raised at account review meetings.
• Enhancing the business processes to ensure better operational results, and ensure alignment with the business strategy, financial budgets \[OPEX, CAPEX\], and technology short and long term goals.
• Project Manager of B9 migration
• Project Manager for Huawei BSS trial: Analyzed technical specifications, follow-up acceptance, monitor and support the compatibility with existing network and deliver the final evaluation coordinates with other vendors if required, support tendering for subsystem evolution, interface with Back Office/R&D for complex issues and define the detailed architecture of the subsystem for an effective rollout.
• Managing ALU managed services: coordinating with ALU consultants to maintain, upgrade, and commission new hardware and software.
• Responsible for the quality of service of the network, includes detecting & solving quality problems like: call drop, call blocking, silent, TCH assignment fail and hardware/software problems.
• Perform daily follow-up of key performance indicators, alerter and warning in order to monitor the behavior of the network elements.
• Attend Monthly conference calls with Orange Group to ensure the delivered quality of service is maintained across all affiliates.
• Performed New BSC/TC acceptance, analyzed and rewrote acceptance check list and set standards to ensure reliability and maintainability.
• Handling a fast expanding GSM network \[16 million subscriber\], provide other departments (Maintenance, Transmission, Production, Optimization, and Performance) of the company with a support about BSS related activities and BSS OMC-R handling with a good reporting.
• Manage the emergency and escalation procedure; check that all processes and SLA are met.
Graduation Project (Digital Temperature Control) degree: distinction