ICT Assistant (MID Region Projects & Support Manager)
International Civil Aviation Organization - Egypt
Total years of experience :21 years, 5 Months
Responsibilities:
Provides support in the effective implementation of MID Office ICT strategies, development of applications, including user support.
Participate in the development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
Assist in the performance of specific technical functions, including installation of servers and configuration of hardware electronic components and peripherals (disks, memories, network wiring, power sources, etc.) and routine repairs and maintenance of an appropriate suite of Network Information Systems applications (Internet Access, Web, Electronic Mail, Network File and Print Services). Troubleshoot and monitor network problems. Ensure that the office ICT and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
Perform needs assessment for new systems and modifications to existing systems including conducting ongoing reviews with users keep abreast of developments in the field and conduct research on new technologies.
Maintain an up-to-date inventory of software and hardware, including stock of supplies and spare parts and any other ICT related equipment.
Assist in the preparation of draft ICT operational, technical, hardware, software requirements, specifications and information on best options in both local and international markets for procurement and invitations to tenders. review of quotations and bids.
Provides support in the effective implementation of MID Office ICT strategies,
development of applications, including user support.
Participate in the development and implementation of ICT annual plan and
Standard Operating Procedures in ICT services.
Assist in the performance of specific technical functions, including installation of
servers and configuration of hardware electronic components and peripherals
(disks, memories, network wiring, power sources, etc.) and routine repairs and
maintenance of an appropriate suite of Network Information Systems applications
(Internet Access, Web, Electronic Mail, Network File and Print Services).
Troubleshoot and monitor network problems. Ensure that the office ICT and
network resources are protected from malicious virus attacks and deploy
countermeasures in the event of the attacks.
Perform needs assessment for new systems and modifications to existing systems
including conducting ongoing reviews with users keep abreast of developments in
the field and conduct research on new technologies.
Maintain an up-to-date inventory of software and hardware, including stock of
supplies and spare parts and any other ICT-related equipment.
Assist in the preparation of draft ICT operational, technical, hardware, software
requirements, specifications and information on best options in both local and
international markets for procurement and invitations to tenders. review of
quotations and bids.
Managing a team of engineers, technicians, arrange materials, BOQ, review designs, drawings in order to provide Installation, Maintenance, Commissioning, Engineering Support and Training for Telecommunications Networks & Low Current Structured Cabling field Service (Fiber Optic, Cat6, Cat3, PABX, IDF, MDF, Analogue Digital IP Telephone Systems) Passive/Active Components for systems (CCTV Security, IPTV, DSS, Public Address, TCP/IP Networks, Servers, Routers, Firewalls, Wi-Fi Heat maps, Switches Cisco/Hp).
Projects worked on:
Saudi Aramco Ras Tanura IDAS. (Maintenance, Monitoring & Support for complex security and CCTV surveillance Systems.) Routing and Switching, System Backups, Data network, Copper and FOC and SCS activities, ).
Saudi Aramco Dhahran Saudi Fransi Bank (Work for Voice & Data network and security system).
Saudi Aramco Wasit Gas Plaint Telecommunication Project (All the ISP /OSP work done for Voice & Data network, Copper and FOC and SCS activities, Work done for QA/QC activities as per Aramco standard ).
Jabal Omar Development Project Makkah S1, S2 Zones Podiums & Commercial Shops, S7 Zone Main Utility Building), Hotels Hilton Suites, Conrad, Marriott and currently Hilton Convention.
Service Desk Department Engineer Mobily KSA Project for Software and Network issues at Mobily branches Dammam Eastern Area. Support Hardware as Wipro Hp Partner, . (Remedy, Siebel, Oracle9i, Hp Servers/Printers/PCs, Software Patches and updates)
Installation, Implementation and Support of Wipro HIS\ERP\CRM Projects at the Clients site (Windows 2003\2008, Applications Server, Visual Studio, Database SQL Server 2000\2005\2008, Crystal Reports, and IIS Server). Training for users on the software, install application on Servers and Workstations, Support for any issues, Users Training, installs any updates needed after going live.
System administrator for Servers (Windows Server 2003\2008, Active Directory, Exchange Server 2003\2007, ISA Server 2004\2006, SQL Server 2000, File Server, Symantec Antivirus Server, Kaspersky Antivirus Enterprise Server, CRM\ERP Company Program, Configuration and support Cisco Devices) and support for users in main branch and remotely to other branches, Design and Training for new solutions.
System Administrator for Company Main Servers and support for users in HO and remotely in different and remotely to other branches, Design and Training for new solutions.
(Windows Server 2003\2008, Active Directory, Exchange Server 2003\2007, ISA Server 2004\2006, SQL Server 2000, File Server, Symantec Antivirus Server, Kaspersky Antivirus Enterprise Server, CRM\ERP Company Program, Configuration and support Cisco Devices)
Project period for six months in Designing, Implementing, Administrating & Support Company Network (Windows Domain Servers, Exchange Server, Proxy Server, Enterprise Antivirus Servers, Hardware like PCs, Printers, Wi-Fi AP, Scanners)
Teaching (Windows-Office- ICDL-Maintenance-Internet-Networking - Programming).
Testing software programs & create reports for bugs or errors before going to customers
Information Technology Support (Maintenance-Software-Hardware-Internet)
Marketing for Web sites, Hosting, Upgrades &Troubleshooting.