أيمن Jafire

- Took control of all import and export documentation for Road, Air and Ocean freight
- Coordinated with sales and finance department
- Prepared weekly report for the management, discussed all issues faced and anticipated in problem solving.
- Ensured the follow up of routing orders with agents and communicated updates to clients
- Prepared pre-alerts and invoices for clients/agents
- Developed agents network and prepared agency agreements
- Assisted customers’ enquiries/complaints and ensured their satisfaction.

Med hub (Tanger Med Free Zone) (3 months)

Graduation project: Updating of the traceability system (GFM) of the port free zone authority (MedHub)
- Drew up the specifications: System improvement
- Updated the process repository of the Free zone
- Conducted information system audit in companies operating warehouses in the Free zone (SNTL DAMCO - MAROC DISPATCH)
- Controlled the validity of data on MedHub's system
- Coordinated between MedHub and the operators, and suggested updates for the traceability system

Shipping Line (Freight Forwarding) (3 months)

The project: Improving customer satisfaction
- Conducted a satisfaction survey to measure the efficiency of the procedures and its impacts on customer satisfaction.
- Took control of import procedures and documentation
- Made phone calls to communicate updates for customers
- Suggested improvements to enhance the customer experience
- Checked the functions of various department (Sales, Documentation, Finance, Customer service)

(Freight Forwarding) (2 months)

Observation training in the Commercial Back office Department.
Control import/export documentation
Customer service