ayodele amusan

• Manage retail staffs including cashiers and people working on the floor
• Formulate pricing policies
• Determine daily coupons
• Ensuring pricing is correct
• Organize and share staff schedule
• Identify current and future trends that appeal to customers
• Maintain store cleanliness and safety measures
• Merchandising of store display
• Preside over staff meetings
• Meet financial objectives by preparing annual budget, scheduling, analysing variances initiating corrective actions

Ability to verbally communicate effectively with guests and co-workers. A passion to constantly exceed guests expectations To have a good knowledge of all services within the hotel, Events Centre,  restaurants and Golf Club and Festival City as well as city wide events  and tourist attractions To ensure that all guests requests, requirements and complaints are attended to promptly and handled in the correct manner To ensure in coordination with the chief concierge that the hotel's public  areas are of a high standard of cleanliness Provide a courteous and professional service at all times.

⦁ Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
⦁ Assisting customers with questions, needs and purchases.
⦁ Attending weekly sales meetings.
⦁ Cultivating successful relationships with retail customers.
⦁ Completing each transaction in a quick and efficient manner.
⦁ Leading all social media sales initiatives.
⦁ Cleaning shelves, counters, and tables.
⦁ Greeting each customer that comes into the store in a warm manner.
⦁ Identifying customer requirements.
⦁ Preparing merchandise for display.
⦁ Assisting customers with purchase decisions.
⦁ Assisting in physical inventory counts.
⦁ Implementing all visual merchandising standards.
⦁ Setting up merchandise on the sales floor.
⦁ Making sure that customers receive receipts on all purchases.
⦁ Helping customers try on or fit merchandise.
⦁ Watching out for loss prevention through leakage and theft.

Making his or her own personal introduction
Explaining to guests what services a butler can offer
Opening car door and helping guests
Greeting guests in lobby/shaking hands
Welcoming the guest to their suite and advising of facilities within their suite
Addressing a guest
Addressing Royalty, Heads of State and other VIP guests
Using the correct phonetic alphabet
Dealing with guests in fast and accurate manner
Handling spa/resort guests special request
Conversing with guests
Writing a hand-written note to a guest or colleagues
Entering guest room/suite
Handling guest complaints
Assisting in handling guests incoming faxes, mail, packages
Guiding the guest to achieve correct computer, email and internet access
Servicing the guest needs: immediate action
Handling international suite/villa guests
Understanding guest’s different cultures, moods and emotions.
Checking guest satisfaction