Ayoub Boulahbal

Works under the general supervision of the HMC Administration, following department rules, regulations and policies; follows appropriate courses of action to achieve defined objectives, follows guidelines in carrying out assignments. Communicate and responding to inquiries from staff and those engaged in business with the department.

•Maintains employee personnel information and confidential personnel files; prepares necessary paperwork for employee personnel.
•Uses automated systems and CRMs (Cerner health care system) to research, evaluate, and update case information.
•Disseminates information and answers inquiries by communicating with the public, departmental personnel and other departments.
•Checks and reviews a variety of documents for completeness and accuracy
•Point of Sale (POS) handling - collecting, depositing.
•In-charge and responsible for managing a health care facility in behalf of the supervisor.

-charge of running and managing the call center daily.
•Set targets for all other call center agents.
•Scheduled and organized shift patterns for other team members to ensure that customers are never left unattended.
•Monitored all calls to ensure that due procedures and quality standards.
•Submitted regular reports to management and seek new ideas and strategies to improve performance at the center.

Prepared source data for computer entry by compiling and sorting information
•Maintained data entry requirements by following data program techniques and procedures.
•Maintained customer confidence and protects operations by keeping information confidential.
•Coordinated with call center and operations employees for any changes/additions in applications submitted.
•Data capture to assist in building and updating clients database.

Attending to both inbound and outbound service and sales calls
•Case investigations and customer problem resolutions
•Coordination with other internal & external departments
•Cross selling products when and if applicable tale sales group
•Training of new recruits on front ends/software used internally or linked with clients skills
•Handling difficult or irate customers

Coordinated and managed subordinates, facilitate interdepartmental communication and allocate tasks and resources as needed
•Gathered and link information, resolve discrepancies and make strategic recommendations.
•Coordinated activities through planning with departmental leaders to insure total
•Service & Company objectives are accomplished in a timely and cost effective manner.
•Developed and control profits, plans, and budget.
•Managed capital asset maintenance.
•Provided leadership and training to accomplish the company goals and objectives.
•Directed and managed operations for production and quality.

Listened to customer requirements and presenting appropriately to make a sale;
•Maintained and developed relationships with existing customers in person and via telephone calls and emails;
•Cold calling to arrange meetings with potential customers to prospect for new business