Business Analyst
Ghassan Aboud Group
Total years of experience :18 years, 5 Months
Capture, analyze & document business requirements. Liaise with clients, stakeholders & developers to get alignment on project deliverables & timelines. Currently working on requirements for ecommerce and HR systems.
Analyse & document as-is & to-be business process by conducting in person sessions with stakeholders across the different verticals of the group. Highlight gaps to solutions & processes.
Use BPMN 2.0 to document detailed process flows that cover both business and technical processes.
Present processes flow to stakeholders for the purpose of garnering an understanding of current as well as to-be processes. Analyse and incorporate feedback to the process.
Prepare, present recommended changes to business processes to achieve desired outcomes.
Capture & analyze change requests that are initiated by both business & I.T teams. Critically assess these change requests with the purpose of not only documenting them but to highlight any flaws and risks.
Prepare RFP documents for approved initiatives. Conduct solution discovery sessions with vendors.
Analyse vendor proposals and present pros and cons from both a technical and commercial perspective.
Participate in UAT sessions with the purpose of addressing business queries and concerns.
Obtain signoff on business requirement documents and change requests from relevant stakeholders.
Use JIRA to create change requests and monitor their progress throughout the delivery lifecycle.
• Prepare reports, dashboards using SQL(MySQL 8.0) & report designer from Stimulsoft
• Test reports & workflows in UAT environment
• Analyse requirements & liaise with stakeholders & developers to get alignment on deliverables & timelines
• Design workflows using modeler from Camunda
• Deploy, test & debug workflows using Camunda operate
• Liaise with developers to illustrate bugs identified
• Use JIRA to log tasks undertaken & development requests
• Prepare reports, dashboards using SQL(MySQL 8.0) & report designer from Stimulsoft
• Test reports & workflows in UAT environment
• Analyse requirements & liaise with stakeholders & developers to get alignment on deliverables & timelines
• Design workflows using modeler from Camunda
• Deploy, test & debug workflows using Camunda operate
• Liaise with developers to illustrate bugs identified
• Use JIRA to log tasks undertaken & development requests
• Currently based in the UAE, I was on assignment at Chalhoub Group as Senior I.T B.A.
• Worked as the B.A on on-boarding a LVMH brand to Chalhoub. The project involved customizing Oracle interfaces with SAP, the ERP system used by LVMH group. It also involved implementing business requirements on Oracle EBS OM.
• I was the B.A for the b8ta showroom that opened at Dubai mall. The project involved the implementation of Oracle XStore as well as integration points between Oracle XStore, Oracle RMS, SIM & Oracle EBS finance as well as API's between Oracle SIM & Xstore to b8ta online marketplace through enterprise service bus
• Liaised with external partners such as PCIS, the I.T department of LVMH based in France, on designing & implementing requirements related to the interfaces between Oracle & SAP. Participate in meetings with the team to ensure solution requirements are understood, documented, tested & implemented.
• Prepare test cases & execute test scripts. Conduct SIT & UAT as well as training sessions.
• Prepare SQL scripts for data analysis, update & upload. Use SQL to prepare reports of varying degrees of complexity.
• Conduct meetings with stakeholders to understand their pain points. Liaise with PM’s to get alignment on project requirements & milestones.
• Ensure solutions are approved by the design authority & change advisory board by presenting solution design documents.
• Liaise with I.T ops on solution implementation & handover in production environments by providing KT sessions & post go live support findings.
• Developed an inventory management system for a Dubai based client, Baqaa Events. The client required the application to record all inventory movement and maintain inventory figures. The application used Excel 2017 as the front end and Access 2017 as the database. VBA code was used.
• From requirement analysis to training, testing and roll-out the process was documented.
• Worked on ecommerce project with a friend for a Dubai based client. The project included the customization of a Shopify theme based on the requirements of the client.
• Customized liquid code, code used on Shopify websites, whenever required.
• Gather and analyze sales data to quantify business performance and present findings to management along with recommendations for immediate and future actions
• Undertook a project to design a website, www.timeliner.ae, which included requirement elicitation, UX design, testing, SEO and performance monitoring using Google analytics. Optimized the website for both desktop and mobile.
• Provide support to staff on all I.T related matters.
• Implemented Oracle E-Business suite V 12 for U.A.E & Bahrain business entities, from requirement elicitation & testing to go live with responsibility for Store management, Sales audit, Price management & CRM modules and also included the customization of the POS system for Oracle Retail
• Implemented loyalty program at Paris Gallery. The project was for retail outlets in the UAE and Bahrain and included the customization of Oracle retail and POS modules.
• Worked with department heads, brand managers, planners & system architects on new requirements, application upgrades and addressing issues both technical and functional.
• Planned & executed UAT tests for Oracle retail implementation and Oracle Applications version upgrades.
• Evaluate solutions for technical feasibility and efficiency. Ensure solutions designed address issues that were raised by end users.
• Created & maintained training documentation as well as user manuals. Conducted training sessions for key users.
• Prepared detailed reports using SQL. Designed Oracle BI reports for oracle applications. Extract, analyze data, providing insight into business performance and trends.
• Conducted analysis on latest application versions and features with the aim of evaluating alignment with existing and projected requirements. Prepare assessment report for the same.
• Implemented Oracle E-Business suite V 12 for U.A.E & Bahrain business entities, from requirement elicitation & testing to go live with responsibility for Store management, Sales audit, Price management & CRM modules and also included the customization of the POS system for Oracle Retail
• Implemented loyalty program at Paris Gallery. The project was for retail outlets in the UAE and Bahrain and included the customization of Oracle retail and POS modules.
• Worked with department heads, brand managers, planners & system architects on new requirements, application upgrades and addressing issues both technical and functional.
• Planned & executed UAT tests for Oracle retail implementation and Oracle Applications version upgrades.
• Evaluate solutions for technical feasibility and efficiency. Ensure solutions designed address issues that were raised by end users.
• Created & maintained training documentation as well as user manuals. Conducted training sessions for key users.
• Prepared detailed reports using SQL. Designed Oracle BI reports for oracle applications. Extract, analyze data, providing insight into business performance and trends.
• Conducted analysis on latest application versions and features with the aim of evaluating alignment with existing and projected requirements. Prepare assessment report for the same.
• Provide support to end users on requests related to retail reports and POS.
• Provide training to store controllers and cashiers on POS
• Prepare training and user manual documents for POS and related technologies
• Prepare POS systems & servers for store openings
• Resolve issues identified in reports in coordination with departments like Accounts & Inventory
• Update the helpdesk ticketing system for cases raised by users
• Maintain a systematic control of items across stores and warehouse in the U.A.E
• Conduct stock take in outlets & warehouse by coordinating with store managers & supervisors
• Coordinate with stakeholders to resolve issues encountered & observed during the stock take
• Analyze stock take & report findings to management
• Analyze stock receipt documents from stores and warehouse and coordinate with concerned parties to resolve discrepancies and issues observed
• Managed central warehouse at Al Qusais for a period of approximately one and half months
MSC in Information Technology. Dissertation project was to develop an Inventory Management System using Java and developed it using NetBeans 6.5.1.
Computer Programming using MS Access, Microsoft Visual Basic 6.0, Microsoft Visual Fox Pro,Java,HTML , ASP
How to purchase and maintain stick keeping in mind internal and external factors.
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