Associate – Warehouse Operations
MYNTRA
Total years of experience :10 years, 11 Months
Ensuring connection of all load w.r.t their Cutoffs.
Communicating with all stakeholders (internal, Co loaders & Air lines ) about load also coordinating with destination team till it deliveries by Co Loader
Ensures prompt and accurate delivery/pick-up of all service requests for customers, and other transportation activities as required by the needs of the company and customer
Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizationalplanning
Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions
Preparing the LCCS (Line Houl Cost Control Sheet ) for all Out-Bound Ex Delhi as well for Reverse which coming to Delhi Warehouse or etc as per requirement from HO & reporting manager
Taking care for all shortage /damage and lost Master Bags with destination and vendors
Always well planned to good vehicle route optimization to reduce any extra cost maintaining their Km on daily basis to track vehicles run up
Liaise with other departments to obtain timely support
Understanding the business needs from time to time to plan the roster and deployment of vehicles
Co-coordinating with vendor if found any weight difference in billing
Tracking vehicles when its being departed from the Hub/WH and branches ends
Sharing vendor’s performance weekly and monthly to improve serviceability
Manages the transport management system (TMS )
Responsible for managing end to end logistics operations, inbound and outbound of shipments/ operations of Delivery Centre.
Responsible for maintaining operational effectiveness and customer satisfaction.
Adheres to pre-defined procedures and plans effective routes and vehicle deployment with maximum utilization of resources.
Ensures quality check of all shipments/bags and ensures zero missing shipments in value and numbers.
Ensuring process initiation, compliance, and improvement against predefined standards.
Acting as a trouble shooter between departments including operations - Ground & warehouse operations and customer service during communication breakdown.
Responsible for working with teams and customer for creation and implementation of SLA and SOP as per quality standards
Management Reporting - Daily, Weekly & Monthly dashboards with respect to key business parameter
Manages team effectively and handles all queries related to attendance, fuel etc.
Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions
Everyday tracking Customer Returns & RTO received at Return Desk.
Reviewing and Analyzing Customer Returns & RTO Received, Processed and Re-stocked back to Inventory.
Weekly meeting and follow-ups with third parties, Weekly / Monthly Review with management
Management Reporting - Daily, Weekly & Monthly dashboards with respect to key business parameter
Creates (TL) duty roster of Field Executives, manages the pickups, NDC calling and reverse logistics
Day to day task resolution related to Delivery, Lost and Returns.
• A part of National Account Management team into key accounts management and coordinating for assigned account (Grindwell Norton) on PAN India Level with client, operations as well as business development team.
• Coordinating with business development team for their sales status, bill submission and payment status.
• Preparing reports including Booking Report, Freight MIS and Daily Tracking Report, Service Level Analysis as well as corporate presentation.
• Enhancing and achieving predefined service level independently for assigned account.
• Resolving & Rectifying all logistics and supply chain issues from booking to delivery of the consignment
• Handling client escalations on behalf of National Manager and Company.
• In absence of National Manager fully responsible for assigned account and visiting warehouse, transshipment hub and customer sight with National Manger.
• Coordinating with different suppliers & vendors of Grindwell Norton Limited for the material procured by them for their warehouse.
MBA in Operations Management
Economic Hons. Graduate