عزام Taqvi, Senior Executive Customer Service

عزام Taqvi

Senior Executive Customer Service

Nakheel

البلد
باكستان - كراتشي
التعليم
ماجستير, MPA, Masters of Public Administration
الخبرات
22 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 5 أشهر

Senior Executive Customer Service في Nakheel
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ فبراير 2008

-Responsibilities included ensuring customer satisfaction through call backs, e-mails and surveys.
-Closing registered service requests after ensuring work has been completed.
-Ensuring service requests are attended to within the time frame is not pending.
-Constant liaisons with other departments to ensure that the customer is satisfied.
-Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
-Registering customer leads for leasing in different Nakheel projects.
-Providing one-stop solution for customers after handover of property.

Facility and Community Management في Nakheel
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ فبراير 2008

-Monitor development activities within Nakheel Communities.
-Make assessments about the extent to which development is inconsistent with Community Rules and Regulations, Development/Design Control Regulations and/or Specific Development Conditions.
-Provide reports to management about development activities within Nakheel Communities.
-Provide recommendations about managing resolution of unlawful development or development which is inconsistent with Development Conditions.
-Works with the Facilities & Community Management to identify deferred maintenance issues, and assists with the execution of maintenance projects with in-house and contracted resources.
-Support a safe and healthy working environment through compliance with the requirements and continuous improvement of the Health and Safety Management System.
-Service Charges Invoice using financial software through Strata System.

Senior Executive, Customer Service (Team Leader) في Warid Telecom
  • باكستان
  • سبتمبر 2005 إلى سبتمبر 2007

-Monitoring a set number of agent calls basis and scheduling coaching sessions to provide honest, accurate feedback.

-Responsible for designing, coordinating, measuring, reporting on and renewing a Quality/Quantity assurance program, Conducting side by side coaching sessions to each Call Center agent to ensure that the feedback given during session is being utilized.

-Conduct skills training for new and existing employees and prepare instructional material which may include training aids, evaluation forms and visual aids.

-Work closely with management to meet call center objectives.

-Managing attendance & making daily reports and Stats.

-Support the HR Dept. with interviewing process for the new hires.

Tele-Sales Consultant في E-Planet
  • باكستان
  • أبريل 2005 إلى سبتمبر 2005

*Responsible for preparing presentations for customer service teams to educate on product knowledge and every day changes in handling the UK customer’s issues and keeping the customers loyal.

*Handling UK clients concerns and inquiries regarding Orange, Vodafone, 3 and T-mobile customers.

*Preparing the reports based on call quality scorings by customer service specialists and submitting to the upper management.

*Responsible for establishing recommendations for call monitoring procedures to help maintain the quality service levels on predictive dialing.

*Direct Interaction with customers both inbound and outbound calls.

Multimedia Designer & Customer Representative في I3media
  • المملكة المتحدة
  • مايو 2003 إلى يناير 2005

*Handling and Documentation of UK client concerns and inquiries regarding Multimedia benefits.

*Graphic Animation and Web Interfaces of UK clients.

*Handled concerns based on levels of dissatisfaction and long-term membership.

Multimedia Designer في Xed Creations
  • باكستان
  • مايو 2001 إلى فبراير 2003

*Digital Animation and Web Interfaces of UK, UAE, Indian and Pakistan clients.

*Consistently identified customer needs and communicated realistic expectations.

*Handling the Designs and Redesigning Layouts and Graphics.

*Worked on designing the concept & placement of advertisement for a new range.

الخلفية التعليمية

ماجستير, MPA, Masters of Public Administration
  • في Karachi University
  • ديسمبر 2006
بكالوريوس, Bachelors In Multimedia
  • في Arena Multimedia, Aptech Worldwide
  • أغسطس 2004
بكالوريوس, BA, Bachelors In Arts
  • في Karachi University
  • ديسمبر 2002

Specialties & Skills

Adobe Photoshop
Contact Centre Senior Team Leader
Result-oriented Customer Service Representative

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس
العربية
متوسط

التدريب و الشهادات

Yes (الشهادة)
تاريخ الدورة:
July 2006
صالحة لغاية:
July 2006
Yes (الشهادة)
تاريخ الدورة:
February 2006
صالحة لغاية:
February 2006