IT Team Leader
Exxat System Pvt ltd
Total years of experience :11 years, 6 Months
Ensuring service requests and incidents are handled in timely manner Ensuring that all routine tasks and checks are performed everyday Ensured network security by verifying and configuring appropriate controls and policies Leading and managing three office locations IT teams. Setting their Goals and KRAs and Managing their shift rosters. Identified Operating System, Hardware and Network issues and performing troubleshooting Managing on-premises AD, DHCP, VPN and applications and also cloud platforms like Azure, AWS and GCP Experienced in AWS/GCP/Azure Cloud IaaS platform with features VM, VPC, Auto - Scaling, Security Groups, IAM, Storage, and CloudWatch/Azure Sentinel/Cloud Monitoring VAPT Process implemented on all Products Security Tools: Wireshark, Burp suit, Nessus, Netsparker, OWASP ZAP, NMAP etc. Administering Google Workspace(G-Suite) and Microsoft Office 365, Last Pass, OKTA, SIEM, Slack, Freshdesk, SQL & eTimetracker
Ensuring service requests and incidents are
handled in timely manner
Ensuring that all routine tasks and checks are
performed everyday
Ensured network security by verifying and
configuring appropriate controls and policies
Identified Operating System, Hardware and
Network issues and performing troubleshooting
Managing on-premises AD, DHCP, VPN and
applications and also cloud platforms like Azure,
AWS and GCP
Experienced in AWS/GCP/Azure Cloud IaaS
platform with features VM, VPC, Auto - Scaling,
Security Groups, IAM, Storage, and
CloudWatch/Azure Sentinel/Cloud Monitoring
VAPT Process implemented on all Products
Security Tools: Wireshark, Burp suit, Nessus,
Netsparker, OWASP ZAP, NMAP etc.
Administering Google Workspace(G-Suite),
Microsoft Office 365, Last Pass, OKTA, SIEM, Slack,
Freshdesk, SQL & eTimetracker
Configuring Notifications and log monitoring on all
tools
SPOC between certifying body and company for
SOC2 certification
Currently preparing for ISO 27001-2013 ISMS
Managing Server, network and system
performance, conducting preventive
maintenance and security patching and firmware
updates
Remote Tools: RDP, TeamViewer and Any Desk etc
Maintaining CCTV and physical security systems
Collaborating with Clients and different team
leads to understand and identify their IT
requirements
IT Asset Management and Vendor
Management(Security solutions providers, Laptop
Vendors, AMC vendors).
Championed cybersecurity initiatives by
implementing advanced threat detection
2022-04
Education
Certifications
measures and employee training programs.
Supervised installation of new hardware
components, minimizing disruptions to daily
operations.
Improved IT infrastructure stability by implementing
proactive monitoring and maintenance strategies.
Maintained servers and systems to keep networks
fully operational during peak periods.
Patched software and installed new versions to
eliminate security problems and protect data.
Installing & Configuring Clint & Server OS Working on different Ticketing Tools (CA, CSAT, CIMS etc..) Installing & Configuring Anti-Virus( Symantec Endpoint Protection, Sophos, McAfee & Sophos) Installation of Lotus Notes & configuration of Lotus Notes Configuring RAID on Severs ( RAID 0, RAID 1, RAID 5) Creating Active Directory Users, Computers and Groups Active Directory server maintenance Data Recovery from Data recovery Softwares.